NTLworld email suddenly stopped working
One of my NTLworld emails just stopped working, all others work fine on the same machine. The one not working IS linked to a VM broadband account.
Tried logging in via the web page and get "Your Virgin Media Mail account is currently unavailable. This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore."
This started over 10 days ago. I have been using Chat, telephone and emails to connect with VM support and have a ticket number. I have tried ALL possible fixes to no avail. They say it is a problem with others as well. GREAT!!. They said, "be fixed in 2 days", then "be fixed in 5 days", it has been 7 days and still not fixed and no feedback!!!.
Utterly useless support team. I will be advising all of my friends to avoid VM going forward. Been with them a long time and now beginning to regret have renewed my contract. "My wife is tearing MY hair out!!!" I hope there is somebody from VM support who is monitoring discussions and can helps sort this out.!!!
Hi Osiris100
Thanks for posting and welcome to the community. Sorry to hear of any email issues. That error message suggests the email is locked. How to fix is below;
Sign into the My Virgin media account for the email concerned with your VMO2ID
Select Account Settings
Select Identity & Security Settings
Select Manage your products
Select Manage email app password
Click on the blue button 'Get New Password'
Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username.
Wait thirty minutes before logging in again.
