Forum Discussion

SuperRed1's avatar
SuperRed1
Joining in
3 months ago

Ntlworld account

Hi Steven_L

I have a similar issue. I have not been with NTL / Virgin for quite some time (several years). I keep getting emails (mainly spam) to the ntlworld.com email address. I contacted Virgin media today by telephone and was told there is nothing that can be done. Surely someone somewhere must be able to help deactivate / delete the account.

  • coenoby's avatar
    coenoby
    3 months ago
    SuperRed1 wrote:

    Surely someone somewhere must be able to help deactivate / delete the account.

    One of the Forum Team (VM staff who support thsi forum) can arrange to have the old Ntlworld account deleted. One of the team will contact you via this forum thread in the next day or so,

    However, be aware that sometimes when VM "delete" (note the inverted commas) an email account they simply remove access to the email account on the VM website but leave the mailbox itself still live.

    That means, if your old Ntlworld account is forwarding these spam emails to your new accounts then you would continue to receive them even after VM have "deleted"it.  In other words they have not fully deleted the email account.

    So make sure that VM fully delete your Ntlworld account including the mailbox. When VM advise they have deleted the account you can check that by sending a test message to your old Ntlworld address. If you get an undelivered error message back it will prove the account has been fully deleted. If you don't then you need to come back here again.

    I hope that makes sense

    Coenoby

  • coenoby's avatar
    coenoby
    Very Insightful Person
    3 months ago
    SuperRed1 wrote:

    Surely someone somewhere must be able to help deactivate / delete the account.

    One of the Forum Team (VM staff who support thsi forum) can arrange to have the old Ntlworld account deleted. One of the team will contact you via this forum thread in the next day or so,

    However, be aware that sometimes when VM "delete" (note the inverted commas) an email account they simply remove access to the email account on the VM website but leave the mailbox itself still live.

    That means, if your old Ntlworld account is forwarding these spam emails to your new accounts then you would continue to receive them even after VM have "deleted"it.  In other words they have not fully deleted the email account.

    So make sure that VM fully delete your Ntlworld account including the mailbox. When VM advise they have deleted the account you can check that by sending a test message to your old Ntlworld address. If you get an undelivered error message back it will prove the account has been fully deleted. If you don't then you need to come back here again.

    I hope that makes sense

    Coenoby

    • SuperRed1's avatar
      SuperRed1
      Joining in
      3 months ago

      Many thanks, much appreciated. I wait with baited breath LOL.

      • John_GS's avatar
        John_GS
        Forum Team
        3 months ago

        Hi SuperRed1 

        Thanks for posting and welcome to the community.

        I'll send you a PM now to assist further :).

    • DC25's avatar
      DC25
      Joining in
      19 days ago

      Hi Coenoby, hope you are well. I have the same issue with an old NTLworld email address sending and receiving spam that I wish to permanently close / delete? Can you or the team kindly help me with this? Kind Regards, D.C.

      • coenoby's avatar
        coenoby
        Very Insightful Person
        19 days ago
        DC25 wrote:

         Can you or the team kindly help me with this?

        If that ntlworld.com email account is a secondary account on a live VM broadband account then it can be deleted via the "Manage other My Virgin Media accounts" link in the primary My Virgin Media account.

        On the other hand, if it is no longer linked to a live VM broadband account then the Forum Team can certainly arrange to get it fully deleted for you.

        However, as I understand it, the team are not on duty today so it will be Thursday at the earliest before they contact you. Bear in mind though that when they return on Thursday they will have a backlog to catch up with so it may be Friday before they pick up on your post.

        Coenoby

  • RC08's avatar
    RC08
    Joining in
    18 days ago

    Hi there, apologies for jumping in. I'm having the same issue with an old ntlworld.com email address receiving spam - if I could also permanently delete this with your help please? Thanks