Forum Discussion

SM235's avatar
SM235
Settling in
22 days ago
Solved

Cannot access NTLWorld Account

I am a longstanding customer of Virgin Media and have got an existing broadband package however I have just had my NTLWorld account disabled for no reason. I use this account as my account contact for my Contract (its even my login username for my Broadband account!) so not sure why it has been disabled? I last used the email on Tuesday (1 July)  evening and then on Wednesday it was not working. I called VM and they said that they no longer deal with Email queries and have refereed it and will get back to me within 5 days - I cannot wait this long as I use this email for all my finances, medicals and points of contact with my work and so urgently require it back as soon as possible.

Can someone at VM please help me here?

Thanks

SM

  • SM235's avatar
    SM235
    18 days ago

    Virgin Media team contacted me and helped arrange access again and so i have it all sorted now.

    Seemed I needed to provide a new email (non- virginmedia one) before I could access my ntlworld emails again.

    SM

2 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    21 days ago

    Hi SM235,

    Thank you for your post and welcome to the community. 

    We can certainly take a look into this. I will private message you now to confirm your details. 

    ^Martin

  • SM235's avatar
    SM235
    Settling in
    18 days ago

    Virgin Media team contacted me and helped arrange access again and so i have it all sorted now.

    Seemed I needed to provide a new email (non- virginmedia one) before I could access my ntlworld emails again.

    SM