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Shaggy1961's avatar
Shaggy1961
Joining in
2 years ago
Solved

Old ntlworld email account

I  have an old ntl email account which I thought would be deleted after 90 days of us leaving Virgin Media (we moved to an area Virgin doesn't cover more than 3 years ago). This account has now been hacked and I'm receiving threatening emails and pornographic spam, and it is clearly being used to send spam to others. Please can someone tell me what I need to do to get this account deleted. Many thanks Paul

  • Sabrina_B's avatar
    Sabrina_B
    2 years ago

    Hi Shaggy1961 👋.

    Thanks for reaching out to us, apologies for the issues that you have been having with an old email address and some unsavoury emails. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.

    Sabrina

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Shaggy1961 👋.

    Thanks for reaching out to us, apologies for the issues that you have been having with an old email address and some unsavoury emails. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.

    Sabrina

    • Waterfront's avatar
      Waterfront
      Joining in
      12 months ago

      Hi Sabrina,

      I am having similar problems with my old NTL Email account that Shaggy1961 encountered. 

      Would you advise on the resolve please and thank you in advance.

      Kind Regards

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        12 months ago

        Hi Shaggy1961 

        Sorry to hear you are experiencing a similar issue with your old email. We can see you have posted regarding this issue on another thread and have responded there. Please get back to us there when you can and we will best help.

        Thanks,

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Shaggy1961 

    Thanks for joining me in a private message. So glad we got your issue resolved in a quick manner. Should you need us again, please do reach back out to us. 

    Sabrina