Forum Discussion

Patrol0818's avatar
Patrol0818
Tuning in
3 hours ago

Broadband Issues Since Friday

Good morning

Since Virgin Media Broadband went down in the early hours of Friday morning (and came back online at 8am that same day), the internet has been unreliable and slow.

This is today's BQM:

The last 2 speedtests that I have just performed over the last 15 minutes:

Test 1

Download: 5.99 Mbps
Upload: 42.32 Mbps
Ping: 17 ms

Test 2

Download: 12.14 Mbps
Upload: 40.25 Mbps
Ping: 15ms

Test 3 (after Virgin Media Hub Power Off/On)

Download: 9.12 Mbps
Upload: 2.47 Mbps
Ping: 16ms

Test 4 (after Virgin Media Hub Power Off/On)

Download:  13.37 Mbps
Upload:  47.80 Mbps
Ping: 16ms

I have the Volt M500 package.

Thanks for your help.

Broadband
Internet

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 hours ago

    Try checking with Area faults on  0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.   However that's a very poor BQM ...

    • Patrol0818's avatar
      Patrol0818
      Tuning in
      35 minutes ago

      Thanks. Called the number and said there were no known issues in my area at present. Hopefully, there's a Virgin Media employee around here that might provide further assistance.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    40 minutes ago

    Looks like when you put load on the connection it shows bad.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    30 minutes ago

    Time to report it as a fault and request a visit.