Broadband Issues Since Friday
Good morning
Since Virgin Media Broadband went down in the early hours of Friday morning (and came back online at 8am that same day), the internet has been unreliable and slow.
This is today's BQM:
[MOD EDIT: Image removed due to containing private information]
The last 2 speedtests that I have just performed over the last 15 minutes:
Test 1
Download: 5.99 Mbps
Upload: 42.32 Mbps
Ping: 17 ms
Test 2
Download: 12.14 Mbps
Upload: 40.25 Mbps
Ping: 15ms
Test 3 (after Virgin Media Hub Power Off/On)
Download: 9.12 Mbps
Upload: 2.47 Mbps
Ping: 16ms
Test 4 (after Virgin Media Hub Power Off/On)
Download: 13.37 Mbps
Upload: 47.80 Mbps
Ping: 16ms
I have the Volt M500 package.
Thanks for your help.
Hello Patrol0818
Sorry to hear of the connection issues and speeds since the recent outage, we appreciate you raising this with us via the forums.
From checking the account there is currently an area issue under reference F012088788, this looks to have been raised on the 24th November and currently has an estimated fix time of the 1st December at 13:10. The team are aware of this and working to fully resolve this as quickly as possible.
