Recent DiscussionsDOCSIS 3.1 ISSUE Since the complaints section is effectively disabled on the website, and customer service does not understand what I am talking about at all, I am trying to reach the technical team through this mess...SolvedSlow connection to internet Recently I am experiencing issues when connecting to the internet. For example if I try to connect to the BBC web site the connection freezes and then suddenly connects and runs as expected. I can se...Why is my broadband running slow? Why is my broadband running slow? Fluctuating speeds and ping while gaming on PS4 Had an engineer out a few weeks ago who diagnosed whatever issues there were with my hub. New hub 5, new cat 6 ethernet cable, fine. Over the following few weeks although my download speed and upload...Recently Experiencing Issues - WiFi Hey, I'm recently starting to experience issues with devices that are connected to my Hub 3 not being able to access the internet. First it began with an iPhone, then a few days later a laptop star...WHY DOES VIRGIN MEDIA CONTINE TO FLEECE LOYAL CUSTOMERS WHY DOES VIRGIN MEDIA CONTINE TO FLEECE LOYAL CUSTOMERS We have been with VM of nearly 20 years and I have had enough of having to renegotiate my contract every 18 months. On renewal October 2023 t...Problem with broadband? Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 163000000 14 40 256 qam 4 2 139000000 14.5 40 256 qam 1...One GIG internet getting intermittent useless speeds Since EE and BT have offered 1 gig internet to my post code my speeds are intermittently very poor but occur daily. Is this related. Please sort out. However, I will also move to BT unless Virgin mat...Fibreup project mustang HFC -> XGSPON I know I won’t get any firm timelines, but does Virgin media realise they are losing customers in droves by not making their already built areas for available sale. 1gig upload speed issue Hi - I’ve had 1Gig fibre for a few years now but my upload speed seems to have waned somewhat. I can’t get more than 24.5Mbps. I don’t use the hub 4 as my router and have a tp link ax73 as the rout...
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