Forum Discussion

Thomas83's avatar
Thomas83
On our wavelength
2 months ago

Intermittent signal

Has anyone noticed intermittent signal and speeds in hyde, tameside?

 

signal
speed

5 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 months ago

    see this

    ______

     Have you checked first for any “known network faults in your location - Look in 2 places 
    1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

    2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Thomas83 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with the service in your area. Can we ask since your post, has the service returned or are you still facing issues?

  • Thomas83's avatar
    Thomas83
    On our wavelength
    31 days ago

    thank you for your reply, yes the signal has improved, but if i move out of the living room it drops drastically, I get 270 mb download but upstairs this can be less than 10mb, 

    I've downloaded the connect app and tested, it says i need WiFi pods but for some reason I can't order? can you assist me in anyway 

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      31 days ago

      If your contract allows for Pods free of charge, VM staff here can order one for you. 

      If they want to charge you for them every month, you will be much better off buying your own.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      29 days ago

      Hi Thomas83, 

      Thanks for coming back to us on this one. We're sorry to hear you've had issues with ordering a WiFi Pod. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks,