Help with inconsistent upload speeds - Low power levels?
I'm currently on the Gig1 service, which always gives me the full speed of approx 1000-1100Mbps download. However I'm noticing the upload speed keeps dropping to around 15-20Mbps. I'm able to obtain a 100 upload around 50% of the time. I checked my power levels and logs as per below: 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 355000000 3.8 40 QAM 256 28 2 171000000 8.3 40 QAM 256 5 3 179000000 8.0 40 QAM 256 6 4 187000000 7.9 40 QAM 256 7 5 195000000 7.8 40 QAM 256 8 6 203000000 7.6 40 QAM 256 9 7 211000000 7.4 40 QAM 256 10 8 219000000 7.1 40 QAM 256 11 9 227000000 6.8 40 QAM 256 12 10 235000000 6.4 40 QAM 256 13 11 243000000 5.9 40 QAM 256 14 12 251000000 5.6 40 QAM 256 15 13 259000000 5.5 40 QAM 256 16 14 267000000 5.4 40 QAM 256 17 15 275000000 5.3 40 QAM 256 18 16 283000000 5.2 40 QAM 256 19 17 291000000 5.1 40 QAM 256 20 18 299000000 4.9 40 QAM 256 21 19 307000000 4.8 40 QAM 256 22 20 315000000 4.5 40 QAM 256 23 21 323000000 4.2 39 QAM 256 24 22 331000000 3.8 40 QAM 256 25 23 339000000 3.6 40 QAM 256 26 24 347000000 3.7 40 QAM 256 27 25 363000000 3.8 40 QAM 256 29 26 371000000 3.9 40 QAM 256 30 27 379000000 3.8 40 QAM 256 31 28 387000000 3.7 40 QAM 256 32 29 395000000 3.3 40 QAM 256 33 30 403000000 2.9 40 QAM 256 34 31 411000000 2.4 39 QAM 256 35 32 419000000 2.1 39 QAM 256 36 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40 4 0 2 Locked 40 0 0 3 Locked 40 2 0 4 Locked 40 0 0 5 Locked 40 0 0 6 Locked 40 0 0 7 Locked 40 2 0 8 Locked 40 1 0 9 Locked 40 2 0 10 Locked 40 0 0 11 Locked 40 6 0 12 Locked 40 0 0 13 Locked 40 2 0 14 Locked 40 0 0 15 Locked 40 1 0 16 Locked 40 2 0 17 Locked 40 2 0 18 Locked 40 0 0 19 Locked 40 3 0 20 Locked 40 0 0 21 Locked 39 3 0 22 Locked 40 2 0 23 Locked 40 0 0 24 Locked 40 0 0 25 Locked 40 0 0 26 Locked 40 0 0 27 Locked 40 0 0 28 Locked 40 0 0 29 Locked 40 0 0 30 Locked 40 0 0 31 Locked 39 0 0 32 Locked 39 0 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Active Subcarriers Modulation First Active Subcarrier (Hz) 159 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER (dB) PLC Power (dBmV) Corrected Errors Uncorrectable Errors 159 Locked 39 -3.4 122448570 0 --------------------------------------------------------------------------------------------------------------------------------- 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 40.3 5120 QAM 64 1 1 43100000 39.8 5120 QAM 64 2 2 36600000 38.8 5120 QAM 64 3 3 30100000 38.3 5120 QAM 64 4 4 23600000 38.5 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 4 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10 34.5 2K QAM 256 3.1 Upstream channels Channel Channel Type Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 200 74000000 0 0 I'm also getting a lot of these warnings in my hub logs. DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM These happen about every 2-3 hours, and I believe they might be related to the issue. Is the US profile referring to upstream? Also I'm noticing the power levels for my upstream generally drops by about 1dBmV and goes back up again to the tables above. I'm particularly concerned at the DOCSIS 3.1 Upstream channel power being at 34.5, dropping to 33.5 during the day. Does that sound a bit low? I did have an engineer to check out the inconstant upload, but it was showing 100Mbps at the time of their arrival. Typical! They checked the connections and while they found some dirt in the outside junction box, everything else was fine. We did a hub factory reset and everything too, but I am not sure if they checked the power levels. I've already booked another visit as the issue is not resolved. Can someone confirm whether these power levels are ok, and if these logs could be related? I'm certain it's not an internal network issue, as the problem exists on both LAN and WiFi, and since my download is always 1000+, my connections are solid.Faster Upload speed
Hi all My contract is coming up to finish shortly and I'm looking to get symmetrical speeds, How do I find out if this is available to me? If its not available then ill need to move away from Virgin considering I could pay the same to another company and get the symmetrical speeds I desire. Cheers RyanUpload speed capped at 50 Mbps
Hello, I have a 1 Gbps download speed but my uplaod speed is capped at 50 Mbps. I called customer service and they said that it should be around the 400 amd they don't know what the issue is. They said that they will send a technitian but not for another 3 weeks. Is there anything that can be done from my side for this to be fixed? Anyone else has the same issue?Symmetric speed saga
I was really excited to see symmetric speed available in my area (a XGSPON area) when it was first launched by VM. I requested it 5 different attempts via online chat with lots of different answers ranging from 'It's not available' to 'it will cost an extra £26/month'. After the 4th attempt I opened a complaint. The complaint responded saying I could have 1Gb + symmetric for a total of £45/month and asked me to reply - I did. Then today I get a phone call from a customer service person who rescinded the £45/month offer and said "It's not available, it's only available to 2k customers as a trial"... even though I told him if i go on the site and attempt to sign up as a new customer I have the option to select it, and none of the statements from VM or on ISP Review state it's a trial. He couldn't answer and just seemed keen to close my complaint. I said I was not happy with the non-explanation given, and then 5 mins later I get an email saying he's closed my complaint - even though I said i wasn't satisfied that the complaint had been dealt with. I've since reopened the complaint and am hoping it can get sorted by someone who knows what they're doing. My original install of VM was abysmal and resulted in a hefty charge to VM - I thought it'd be much easier than this to try and pay VM more money by getting an upgrade. The fact I've had to open a complaint to try and pay VM more money is ludicrous.Having issues with Upload, possible throttling | Thinking about cancelling.
At approximately 18:30 each evening, I've noticed a significant drop in my upload speed. Despite troubleshooting on my end, it seems this issue may stem from external throttling measures rather than internal network issues. This inconsistency in upload speed has been disruptive to my online activities. Additionally, I believe the pricing for my broadband package may not align with the level of service I'm receiving. Despite attempts to reach out for assistance, I've faced difficulties in connecting with someone who can address these concerns directly. I'm reaching out to the Virgin Media forums for assistance and clarification on these matters. Any insights or resolutions provided would be greatly appreciated. I'm on the 350Mbs Package, this has only just started happening since returning to live streaming. Approximately 3 weeks ago. I don't stream over WiFi, only ethernet. Thank you for your attention to this matter Brandon
