Upload speed capped at 50 Mbps
Hello, I have a 1 Gbps download speed but my uplaod speed is capped at 50 Mbps. I called customer service and they said that it should be around the 400 amd they don't know what the issue is. They said that they will send a technitian but not for another 3 weeks. Is there anything that can be done from my side for this to be fixed? Anyone else has the same issue?Symmetric speed saga
I was really excited to see symmetric speed available in my area (a XGSPON area) when it was first launched by VM. I requested it 5 different attempts via online chat with lots of different answers ranging from 'It's not available' to 'it will cost an extra £26/month'. After the 4th attempt I opened a complaint. The complaint responded saying I could have 1Gb + symmetric for a total of £45/month and asked me to reply - I did. Then today I get a phone call from a customer service person who rescinded the £45/month offer and said "It's not available, it's only available to 2k customers as a trial"... even though I told him if i go on the site and attempt to sign up as a new customer I have the option to select it, and none of the statements from VM or on ISP Review state it's a trial. He couldn't answer and just seemed keen to close my complaint. I said I was not happy with the non-explanation given, and then 5 mins later I get an email saying he's closed my complaint - even though I said i wasn't satisfied that the complaint had been dealt with. I've since reopened the complaint and am hoping it can get sorted by someone who knows what they're doing. My original install of VM was abysmal and resulted in a hefty charge to VM - I thought it'd be much easier than this to try and pay VM more money by getting an upgrade. The fact I've had to open a complaint to try and pay VM more money is ludicrous.Having issues with Upload, possible throttling | Thinking about cancelling.
At approximately 18:30 each evening, I've noticed a significant drop in my upload speed. Despite troubleshooting on my end, it seems this issue may stem from external throttling measures rather than internal network issues. This inconsistency in upload speed has been disruptive to my online activities. Additionally, I believe the pricing for my broadband package may not align with the level of service I'm receiving. Despite attempts to reach out for assistance, I've faced difficulties in connecting with someone who can address these concerns directly. I'm reaching out to the Virgin Media forums for assistance and clarification on these matters. Any insights or resolutions provided would be greatly appreciated. I'm on the 350Mbs Package, this has only just started happening since returning to live streaming. Approximately 3 weeks ago. I don't stream over WiFi, only ethernet. Thank you for your attention to this matter Brandon
