Dropped Packets
Since 6pm yesterday, my internet has been dropping packets according to the BQM. Also the upload speed is fluctuating and unreliable.
This is the Continuous Bandwidth Tester results:
Forum Discussion
Have you checked for local faults?
https://www.virginmedia.com/help/check/status
I did and there were none showing earlier....but now there is so thanks for causing me to check again.
Hi Patrol0818, thank you for your posts.
We're sorry to hear about the problems you've been having 😔
In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Thank you for your support carl_pearce, jbrennand and legacy1 👍
Regards,
Daniel
Extracts from router status (I tried copying and pasting with formatting but the forum software apparently didnt like the tags).
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 9 40 256 qam 9
2 163000000 10 40 256 qam 4
3 171000000 10.3 40 256 qam 5
4 179000000 10 40 256 qam 6
5 187000000 9.9 40 256 qam 7
6 195000000 9.5 40 256 qam 8
7 211000000 8.9 40 256 qam 10
8 219000000 8.5 40 256 qam 11
9 227000000 8.4 40 256 qam 12
10 235000000 8.1 40 256 qam 13
11 243000000 8.1 40 256 qam 14
12 251000000 7.6 40 256 qam 15
13 259000000 7.5 40 256 qam 16
14 267000000 7.1 40 256 qam 17
15 275000000 7.4 40 256 qam 18
16 283000000 7 40 256 qam 19
17 291000000 6.9 38 256 qam 20
18 299000000 7 38 256 qam 21
19 307000000 7.3 40 256 qam 22
20 315000000 7.3 40 256 qam 23
21 323000000 7.5 40 256 qam 24
22 331000000 7.6 40 256 qam 25
23 339000000 7.4 38 256 qam 26
24 347000000 7.5 40 256 qam 27
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 33 0
2 Locked 40.3 34 0
3 Locked 40.3 33 0
4 Locked 40.9 22 0
5 Locked 40.3 27 0
6 Locked 40.9 36 0
7 Locked 40.3 32 0
8 Locked 40.3 29 0
9 Locked 40.3 21 0
10 Locked 40.3 39 0
11 Locked 40.3 43 0
12 Locked 40.3 38 0
13 Locked 40.3 37 0
14 Locked 40.3 44 0
15 Locked 40.3 56 0
16 Locked 40.3 130 0
17 Locked 38.9 144 0
18 Locked 38.9 82 0
19 Locked 40.3 33 0
20 Locked 40.3 36 0
21 Locked 40.3 20 0
22 Locked 40.3 24 0
23 Locked 38.9 39 0
24 Locked 40.9 32 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 43100000 40.3 5120 64 qam 2
2 36600000 39.8 5120 64 qam 3
3 49599971 40.8 5120 64 qam 1
4 30100000 39.5 5120 64 qam 4
5 23600000 39 5120 64 qam 5
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 4 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 2 0
4 ATDMA 0 0 0 0
5 ATDMA 0 0 0 0
Network Log
Time Priority Description
06/03/2025 15:09:29 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXX;CMTS-MAC=XXXXXXX;CM-QOS=1.1;CM-VER=3.0;
06/03/2025 15:08:16 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
03/03/2025 14:16:7 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
03/03/2025 03:08:21 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXX;CMTS-MAC=XXXXXXX;CM-QOS=1.1;CM-VER=3.0;
28/02/2025 11:15:56 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
Your downstream power levels are all on the high side - with some channels outside the recommended range of -6 to +10dBmV.
This needs a VM tech to investigate - call it in as a fault
downstream power levels are fine the problem as shown on StarTrinity CST is upstream noise
Latest update is that I received a text message saying that the fault outage issued had now been fixed. However, I still have no internet (since just after noon):
Thanks for your help everyone. I'm now back online after resetting the Virgin router and my WiFi router. Thank you.
