Packet Loss
A few days ago I started to have high packet loss, I have always noticed packet loss with Virgin Media, but lately it has become too high.
I'm using the Hub 5 in modem mode to which I connected a NanoPi R6S (8core@2.4GHz - 8GB RAM) to the 2.5Gbps port, configured to use SQM/fq_codel and DSCP packet (inbound and outbound), tested with Wireshark to double check and it works.
Obviously I have already tried restarting the modem and rouer.
The game packets are of UDP type, I'm playing Valorant which reports a high number of lost packets (2/3 packets every second), and I have the same problem with my multistream on Twitch and YouTube where I lose 40% of frames, packet loss is present even when I'm not streaming.
My upload speed test is lower than usual (90Mbps)
3.0 Downstream channels
1 | 331000000 | 6.5 | 41 | QAM 256 | 25 |
2 | 139000000 | 6.5 | 41 | QAM 256 | 1 |
3 | 147000000 | 6.3 | 41 | QAM 256 | 2 |
4 | 155000000 | 6.3 | 41 | QAM 256 | 3 |
5 | 163000000 | 6.3 | 41 | QAM 256 | 4 |
6 | 171000000 | 6.1 | 41 | QAM 256 | 5 |
7 | 179000000 | 6.3 | 41 | QAM 256 | 6 |
8 | 187000000 | 6.3 | 42 | QAM 256 | 7 |
9 | 195000000 | 6.5 | 41 | QAM 256 | 8 |
10 | 203000000 | 5.7 | 41 | QAM 256 | 9 |
11 | 211000000 | 3.7 | 40 | QAM 256 | 10 |
12 | 219000000 | 6 | 41 | QAM 256 | 11 |
13 | 227000000 | 6.2 | 41 | QAM 256 | 12 |
14 | 235000000 | 6.3 | 41 | QAM 256 | 13 |
15 | 243000000 | 6 | 41 | QAM 256 | 14 |
16 | 251000000 | 6.1 | 41 | QAM 256 | 15 |
17 | 259000000 | 6.1 | 41 | QAM 256 | 16 |
18 | 267000000 | 6.2 | 41 | QAM 256 | 17 |
19 | 275000000 | 6.3 | 41 | QAM 256 | 18 |
20 | 283000000 | 6.2 | 41 | QAM 256 | 19 |
21 | 291000000 | 6.5 | 41 | QAM 256 | 20 |
22 | 299000000 | 6.5 | 41 | QAM 256 | 21 |
23 | 307000000 | 6.7 | 41 | QAM 256 | 22 |
24 | 315000000 | 6.8 | 42 | QAM 256 | 23 |
25 | 323000000 | 6.6 | 41 | QAM 256 | 24 |
26 | 339000000 | 6.3 | 41 | QAM 256 | 26 |
27 | 347000000 | 6.4 | 41 | QAM 256 | 27 |
28 | 355000000 | 6.2 | 41 | QAM 256 | 28 |
29 | 363000000 | 6.5 | 41 | QAM 256 | 29 |
30 | 371000000 | 6.7 | 41 | QAM 256 | 30 |
31 | 379000000 | 6.7 | 41 | QAM 256 | 31 |
32 | 387000000 | 6.8 | 42 | QAM 256 | 32 |
3.0 Downstream channels
1 | Locked | 41 | 0 | 0 |
2 | Locked | 41 | 0 | 0 |
3 | Locked | 41 | 0 | 0 |
4 | Locked | 41 | 0 | 0 |
5 | Locked | 41 | 0 | 0 |
6 | Locked | 41 | 0 | 0 |
7 | Locked | 41 | 0 | 0 |
8 | Locked | 42 | 0 | 0 |
9 | Locked | 41 | 0 | 0 |
10 | Locked | 41 | 0 | 0 |
11 | Locked | 40 | 0 | 0 |
12 | Locked | 41 | 0 | 0 |
13 | Locked | 41 | 0 | 0 |
14 | Locked | 41 | 0 | 0 |
15 | Locked | 41 | 0 | 0 |
16 | Locked | 41 | 0 | 0 |
17 | Locked | 41 | 0 | 0 |
18 | Locked | 41 | 0 | 0 |
19 | Locked | 41 | 0 | 0 |
20 | Locked | 41 | 0 | 0 |
21 | Locked | 41 | 0 | 0 |
22 | Locked | 41 | 0 | 0 |
23 | Locked | 41 | 0 | 0 |
24 | Locked | 42 | 0 | 0 |
25 | Locked | 41 | 0 | 0 |
26 | Locked | 41 | 0 | 0 |
27 | Locked | 41 | 0 | 0 |
28 | Locked | 41 | 0 | 0 |
29 | Locked | 41 | 0 | 0 |
30 | Locked | 41 | 0 | 0 |
31 | Locked | 41 | 0 | 0 |
32 | Locked | 42 | 0 | 0 |
3.1 Downstream channels
159 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
159 | Locked | 42 | 7.5 | 12693655 | 0 |
3.0 Upstream channels
0 | 49600000 | 37.3 | 5120 | QAM 64 | 9 |
1 | 43100000 | 37.3 | 5120 | QAM 64 | 10 |
2 | 36600000 | 36.8 | 5120 | QAM 64 | 11 |
3 | 30100000 | 36.3 | 5120 | QAM 64 | 12 |
4 | 23600000 | 37 | 5120 | QAM 64 | 13 |
3.0 Upstream channels
0 | ATDMA | 0 | 3 | 1 | 0 |
1 | ATDMA | 0 | 3 | 0 | 0 |
2 | ATDMA | 0 | 3 | 1 | 0 |
3 | ATDMA | 0 | 3 | 0 | 0 |
4 | ATDMA | 0 | 3 | 18 | 0 |
3.1 Upstream channels
14 | 10 | 31.0 | 2K | QAM 256 |
3.1 Upstream channels
14 | OFDMA | 200 | 74000000 | 0 | 0 |
Hi parmi
Welcome back to the community forums
Sorry to hear you're having issues with your service at this time.
Checking the systems at our side, we can see that there is an outage raised for SNR (signal noise ratio) meaning there are disruptions and interferences which are affecting your services intermittently. Our apologies for the inconvenience this may cause. There is an estimated fix time of 17 June 2024 at 9:05am, these are estimated and can be resolved before or extended further if the issues needs time than previously estimated. Our teams are working to have this resolved as soon as possible for you.