Broadband Outage - Partial Services (DS Only)
My broadband has been dropping out since Thursday. Virgin flagged the issue that same day and the service status on my account was updated, but the fix date keeps shifting. It seems it was area wide. It was meant to be sorted Friday morning and has now moved to Monday 24 November. My Hub 5 is in modem mode, and I’ve rebooted it, powered it off, and tried every usual step. Nothing changes. The connection still cuts out without warning. Speed is around 180-230mbps when I should be getting 500mbps. There are loads of pre and post RS errors on the downstream channels. On the home page of the modem the internet status says Partial Service (DS Only) in red. I work from home, so this has caused a real mess. Sky Stream keeps freezing, and things got so unreliable that I’ve ended up staying at my in-laws over the weekend just to get work done. They’re on Virgin too, and their speed is completely fine, which makes the whole situation even more confusing. Can someone explain what’s going on with this fault, why the fix date keeps slipping, and whether anything can be done in the meantime to keep the line steady?Not getting no were near the amount of MBPS i am meant to get
So recently noticed when i have been downloading games etc on my PC i have been getting roughly 8MBPS, i am paying for M250 Which says i should receive around that, but im getting no were near that.. Im running wired not wireless so should have quicker speedsVirgin what have you done - Hub 5X
My Internet never best but could handle Teams and Roblox and didnt Buffer and i could download Last Wednesday Outage Last Thursday Firmware Update Since been awful Virgin say is a problem and then say all resolved , spent hours on chats , emailed CEO , log a complaint they close it :(Embarrassingly slow speed
My internet speed the last few weeks has been incredibly slow compared to what it was before. Typically I have been able to break at least 50mb/s on my computer but as of the last few weeks I can barely break 20mb/s with occasional dips to <10mb/s for considerable periods of time. I have gone through each step typically recommended on the status check website including: resetting the router, changing position and re-plugging. I've even tried alternative methods like changing my DNS IP on the computer to see if that was the issue but to no avail. If anyone could please look into my router for me I would really appreciate it. I can provide the name account holder and additional details if needed. I will also confirm that this is not an issue with my computer as the Wi-Fi is also very slow even when I'm right next to the router. FYI I use an ethernet cable. Mod Edit : Image removedWired v Wireless uploads
Can anyone help identify what might be causing an issue with upload speeds over a wired connection. I have the Gig1Volt service with a couple of wifi boosters running and a number of wired devices. At the hub I get 1148mbps download and 151 mbps upload. At the device (win laptop) using wireless I get 399mbps download and 107mbps upload, while wired I get 900mbps download but less than 2mbps upload. This slow upload speed obviously causes issues. Grateful for any suggestions.Virgin Media Pods - Hub 5x
Recently had 1Gig VM broadband installed at my home. I've been trying to order the wifi boosters/pods as I know my package comes with up to 3 included if there are dead zones or speeds of less < 30mbps. I've used the app to scan some areas around my house and getting less than <30mbps speeds. I'm not seeing options to order the wifi pods through the app despite me doing the speed tests? Is anyone able to help with this at all? Getting through to anyone on the phone lines is near enough improssible as well.Poor WiFi speed in every room!
I am currently on the M500 plan and have a broadband speed of 276.30mbps in the lounge where the WiFi box is. However as soon as I leave this room the speed drops to 39.36 downstairs and 3.42 upstairs. This is not sustainable. I have seen people able to get boosters free of charge due to virgin not offering the service set out. Does anyone know if this is a possibility or how I can fix the issue without paying an extra £10pm for each booster!Faster Upload speed
Hi all My contract is coming up to finish shortly and I'm looking to get symmetrical speeds, How do I find out if this is available to me? If its not available then ill need to move away from Virgin considering I could pay the same to another company and get the symmetrical speeds I desire. Cheers RyanRandom speed drops and network status errors
Hi. I am having issues with my router speeds, it's been an ongoing issue on and off for a while. Whenever I call Virgin media about it they say everything is working fine and they try to schedule an engineer visit but it's difficult for me to find the time so I end up not booking one. If I can fix my issues without an engineer it would be preferable, I haven't had issues like this before until the end of last year when I changed from the 250MBPS package to the 350MBPS package. My issue is this, randomly at times (usually when I try to download something) I will notice that my download speed is well below normal, I only notice this sometimes when I am downloading something because I don't do random speed checks etc. When I do notice this I do a speed test and I see that I am getting between 75-85mbps. At first I would restart or factory reset my router and the speed would return to normal but now even that doesn't work sometimes and I am stuck with slow speeds for an unknown amount of time. I checked the network status page and I am noticing lots of warnings and critical errors in the log, I don't understand it at all and I am not sure if it is linked but I have noticed them almost daily. If anyone can help I would appreciate it, I use an ethernet cable connected to my PC and also wifi for my iphone, I am the only person who uses it with only them 2 devices connected at all times so it is not an overloading issue. Also, I am sat about 10 feet away from my router most of the time also. Secondly, I also had received a new router around 1 month ago to see if that would fix the issue but it has not. I will post the network status errors below.
