Forum Discussion

PRED_exe's avatar
PRED_exe
Tuning in
2 months ago

Embarrassingly slow speed

My internet speed the last few weeks has been incredibly slow compared to what it was before. Typically I have been able to break at least 50mb/s on my computer but as of the last few weeks I can barely break 20mb/s with occasional dips to <10mb/s for considerable periods of time.

I have gone through each step typically recommended on the status check website including: resetting the router, changing position and re-plugging. I've even tried alternative methods like changing my DNS IP on the computer to see if that was the issue but to no avail. 

If anyone could please look into my router for me I would really appreciate it. I can provide the name account holder and additional details if needed. I will also confirm that this is not an issue with my computer as the Wi-Fi is also very slow even when I'm right next to the router. FYI I use an ethernet cable. 

Mod Edit : Image removed

 

Broadband
connection drop
Help
slow
Slow Internet
speed

5 Replies

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 months ago

      Hi PRED_exe, thank you for your posts.

      We're sorry to hear about the issue you're having with your broadband speed 😔

      How have things been since you posted? Also, what package are you on and what speeds are you getting on a hard wired connection?

      The minimum guaranteed download speed for each package, when on a hard wired connection, can be found here. Advice on how to fix slow internet speeds is available here. 

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

      • PRED_exe's avatar
        PRED_exe
        Tuning in
        2 months ago

        Hi Daniel, thank you for responding.

        Things are still bad. The Internet is still just as slow as when I posted the screenshot above. We are using the M350 package which, by the standards shown in the link you sent, should get me at least a guaranteed 180mb/s. I've been using a hardwired connection the entire time and the speed is still slow.

        FYI: I made sure to check that many devices weren't hogging all the bandwidth. However, even when home alone and with my computer and phone being the only devices connected to the Internet the speed is still slow spare maybe a +5-10mb/s increase at certain times. If there's anything you can do on your end to check for any issues that would be appreciated.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Samknows Realspeed

    Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.

    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed

    The speed at the Hub should reflect your subscription.

    Samknows Realspeed is also available as an app for iOS & Android mobiles.