Forum Discussion

PRED_exe's avatar
PRED_exe
Tuning in
3 months ago

Embarrassingly slow speed

My internet speed the last few weeks has been incredibly slow compared to what it was before. Typically I have been able to break at least 50mb/s on my computer but as of the last few weeks I can barely break 20mb/s with occasional dips to <10mb/s for considerable periods of time.

I have gone through each step typically recommended on the status check website including: resetting the router, changing position and re-plugging. I've even tried alternative methods like changing my DNS IP on the computer to see if that was the issue but to no avail. 

If anyone could please look into my router for me I would really appreciate it. I can provide the name account holder and additional details if needed. I will also confirm that this is not an issue with my computer as the Wi-Fi is also very slow even when I'm right next to the router. FYI I use an ethernet cable. 

Mod Edit : Image removed

 

Broadband
connection drop
Help
slow
Slow Internet
speed

12 Replies

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      3 months ago

      Hi PRED_exe, thank you for your posts.

      We're sorry to hear about the issue you're having with your broadband speed 😔

      How have things been since you posted? Also, what package are you on and what speeds are you getting on a hard wired connection?

      The minimum guaranteed download speed for each package, when on a hard wired connection, can be found here. Advice on how to fix slow internet speeds is available here. 

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

      • PRED_exe's avatar
        PRED_exe
        Tuning in
        3 months ago

        Hi Daniel, thank you for responding.

        Things are still bad. The Internet is still just as slow as when I posted the screenshot above. We are using the M350 package which, by the standards shown in the link you sent, should get me at least a guaranteed 180mb/s. I've been using a hardwired connection the entire time and the speed is still slow.

        FYI: I made sure to check that many devices weren't hogging all the bandwidth. However, even when home alone and with my computer and phone being the only devices connected to the Internet the speed is still slow spare maybe a +5-10mb/s increase at certain times. If there's anything you can do on your end to check for any issues that would be appreciated.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Samknows Realspeed

    Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.

    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed

    The speed at the Hub should reflect your subscription.

    Samknows Realspeed is also available as an app for iOS & Android mobiles.

  • PRED_exe's avatar
    PRED_exe
    Tuning in
    6 days ago

    Hi, I am making this as a continuation to my previous post titled "Embarassingly Slow Speed" because I was left with nothing by the end of it. I got one phone call with a promise that another phone call will be made to the account holder to sort out the issue but it never came. 

    The internet is still slow. We are on the M350 package and I can barely break 50mb/s. Unlike before I seem not to be getting as many severe dips to like 10mb/s but nevertheless a range of 30-50mb/s on a 350 package is infuriating since it's like most of the money is going nowhere. 

    I've reset the router, I've done every basic thing one can imagine. Nothing has worked. I don't know whether this would be a job for an engineer to investigate as perhaps the problem is with the socket or router. Whatever the problem is it's causing me to get a speed that is far below the minimum guaranteed speed for my package and I'd love if someone actually cared enough to follow through with helping us. 

    For extra information, I use a Gigabit TP-Link range extender so I can use Ethernet on my PC. I have double checked that every cable used is at least CAT6 and allows gigabit internet so that is not the issue. the cables seem to be fine and the TP-LINK is only about 2-3 years old. To ensure that it is not the problem I've connected to the WiFi on laptops and phones many many times in the past while directly next to the router and the speed is about the same if not considerably worse since it's wireless. 

    I really hope someone actually picks this up and finds a way to fix the issue whether it's in-person or giving me the correct instructions here.

      • PRED_exe's avatar
        PRED_exe
        Tuning in
        4 days ago

        Here. Sorry I didn't send it before. I am aware that this may be an issue on the part of hardware to the computer. I use the TP-Link TL-PA7017P which is advertised as having up to 1000mbps and a gigabit port. I use the CAT6 cable provided by virgin media for the router to first adapter and a Cat 5e cable from second adapter to PC. I have ordered a new cat 6 cable to use instead of the 5e just in case the cable is faulty and am expecting it on Monday. 

        I was not aware of powerline adapters not supporting gigabit speed. I now know they are only half-duplex after doing a little research but I feel like even if they do not support gigabit shouldn't the speed I have still be higher than it is currently? If not then are there other options? Can I request to have the virgin media socket moved to my room or anything? I'm really running out of ideas since there is no way I'm running a cable all the way across my apartment from the router in the living room to my bedroom PC.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    One important fact - this needs to be via the account holder.   VM will only action whilst communicating with the Account holder.