Forum Discussion

PRED_exe's avatar
PRED_exe
Tuning in
3 days ago

Embarrassingly slow speed

My internet speed the last few weeks has been incredibly slow compared to what it was before. Typically I have been able to break at least 50mb/s on my computer but as of the last few weeks I can barely break 20mb/s with occasional dips to <10mb/s for considerable periods of time.

I have gone through each step typically recommended on the status check website including: resetting the router, changing position and re-plugging. I've even tried alternative methods like changing my DNS IP on the computer to see if that was the issue but to no avail. 

If anyone could please look into my router for me I would really appreciate it. I can provide the name account holder and additional details if needed. I will also confirm that this is not an issue with my computer as the Wi-Fi is also very slow even when I'm right next to the router. FYI I use an ethernet cable. 

Mod Edit : Image removed

 

Broadband
connection drop
Help
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Slow Internet
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2 Replies

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      12 hours ago

      Hi PRED_exe, thank you for your posts.

      We're sorry to hear about the issue you're having with your broadband speed 😔

      How have things been since you posted? Also, what package are you on and what speeds are you getting on a hard wired connection?

      The minimum guaranteed download speed for each package, when on a hard wired connection, can be found here. Advice on how to fix slow internet speeds is available here. 

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel