Forum Discussion

ARThomas's avatar
ARThomas
Joining in
12 months ago

Very slow upload speed

Hi,

I ran a speed test last night after having issues playing online games and found that while my download speed is normal, my upload speed is 0.1 Mbps. I believe this has been the case since at least Monday evening as I was experiencing issues then too but didn't think to run the speed test at the time.

I'm in CF24 if that helps.

I have run the SamKnows RealSpeed test, here are the results.

Can you confirm if there's a known issue, and if so when it's likely to be fixed?

Thanks

Adam

  • Adduxi's avatar
    Adduxi
    12 months ago

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    • ARThomas's avatar
      ARThomas
      Joining in
      12 months ago

      Thanks for that, the 0800 number does indeed report a fault in my area and that engineers are working on it.

      However I just ran another speed test and got 26Mbps upload so I think the fault may be fixed, for me at least.

  • ARThomas's avatar
    ARThomas
    Joining in
    12 months ago

    I spoke too soon, my upload bandwidth has dropped back to the previous low speed. The 0800 number is still reporting that engineers are working on the issue as of this morning.

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      12 months ago

      Hi ARThomas 👋

      A warm welcome to our Community Forums and thanks for your post. 

      I am sorry for the issues with your broadband service. 

      I have checked our systems and there is a Signal to Noise (SNR) outage currently impacted your area.

      You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. 

      The estimated time of fix is 31 JAN 2024 12:00. We are sorry and our engineers are working hard to resolve this for you.