lemon13
12 months agoTuning in
XGS-PON Gig1 Symmetrical upload speed addon
Has anyone had any luck adding the symmetrical upload speed addon to existing XGS-PON Gig1 package?
Been on with support @ 03454541111 for 50 mins and they're struggling with it, advisor said I'm the first XGS-PON customer she's had..
Just having to escalate as a complaint as not getting anywhere
Finally got this sorted, guy on Hub5 team (really helpful guy) put a message through to IT team and rang me back
For anyone else in case this helps, they moved me from package ‘Gig1 Full Fibre Broadband’ to ‘Gig1 Full Fibre Broadband. - Discount - Upload speed add-on’