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Cameron121's avatar
Cameron121
Dialled in
24 days ago
Solved

XGS-PON & Volt

Got my Volt benefits recently. Already got a free mesh booster on the way……everything is showing correct in my online account. 

But, no speed boost! Tried turning the hub on and off over the last few days. No increase. Tried a hard reset, no increase and now I also can’t sign into the hub admin page with the default password! 

I have read this is a common issue with xgs-pon and speed upgrades/volt.  I have checked the speed on the real speed Cisco site that tests it at the hub and device, both come back at 380mb (same speed we’ve had since install day and I’m on the 350mb package so should move up to 500mb. 

Any ideas?

  • Cameron121's avatar
    Cameron121
    19 days ago

    Decided to cancel my services within the cooling off period. Nightmare to deal with. Must of spoken to customer services about twenty times over the last few days. All clueless. 

    The forum team used to be really good but after spending days to try and speak with Martin, the security information was apparently incorrect, despite this being copied and pasted from my online account. I actually think it’s because he too doesn't want to try and solve the issue as no one knows anything about the xgs-pon system. 

    So the solution is, cancel. Life’s too short to be dealing with these lot. 

4 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    21 days ago

    Hi Cameron121,

    Thank you for your post. We're sorry to hear you haven't had your speed boost. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin

  • Cameron121's avatar
    Cameron121
    Dialled in
    19 days ago

    Does anyone know how to get this sorted? I have spoken to Virgin Media about ten times now to no avail. Messaged Martin at the agreed time but haven’t heard back.

    Guessing I might just be best to cancel my Virgin and o2 contract before my cooling off period ends? 

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      16 days ago

      Hi Cameron121​ 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you are facing with your Volt benefits. So that we can get this resolved for you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

      Thanks.

      Sabrina

  • Cameron121's avatar
    Cameron121
    Dialled in
    19 days ago

    Decided to cancel my services within the cooling off period. Nightmare to deal with. Must of spoken to customer services about twenty times over the last few days. All clueless. 

    The forum team used to be really good but after spending days to try and speak with Martin, the security information was apparently incorrect, despite this being copied and pasted from my online account. I actually think it’s because he too doesn't want to try and solve the issue as no one knows anything about the xgs-pon system. 

    So the solution is, cancel. Life’s too short to be dealing with these lot.