Is this right?
Image Removed I have M500 package but am almost unable to use the internet at times...is this as bad as it appears to be or am I just not understanding something here? All I get from the app on my phone is that if it's the same in 24 hours virgin will look into this, but its been like this since the weekend at least.
Broadband Outage - Partial Services (DS Only)
My broadband has been dropping out since Thursday. Virgin flagged the issue that same day and the service status on my account was updated, but the fix date keeps shifting. It seems it was area wide. It was meant to be sorted Friday morning and has now moved to Monday 24 November. My Hub 5 is in modem mode, and I’ve rebooted it, powered it off, and tried every usual step. Nothing changes. The connection still cuts out without warning. Speed is around 180-230mbps when I should be getting 500mbps. There are loads of pre and post RS errors on the downstream channels. On the home page of the modem the internet status says Partial Service (DS Only) in red. I work from home, so this has caused a real mess. Sky Stream keeps freezing, and things got so unreliable that I’ve ended up staying at my in-laws over the weekend just to get work done. They’re on Virgin too, and their speed is completely fine, which makes the whole situation even more confusing. Can someone explain what’s going on with this fault, why the fix date keeps slipping, and whether anything can be done in the meantime to keep the line steady?Not getting no were near the amount of MBPS i am meant to get
So recently noticed when i have been downloading games etc on my PC i have been getting roughly 8MBPS, i am paying for M250 Which says i should receive around that, but im getting no were near that.. Im running wired not wireless so should have quicker speedsslow upload speeds
In any country wanting to support digital industries, the upload speed would be the same as download. 8 years ago, Singapore had services that provided 10Gbps up- and download speeds. But Virgin is still providing a deliberately throttled upload speed. It is taking days to upload a 1TB set of files. As soon as the providers that provide a fast upload speed appear in my area, I shall be moving. Even if Virgin manages to do the same thing, I shall run away from a firm that has been deliberately making my life difficult for years.Virgin what have you done - Hub 5X
My Internet never best but could handle Teams and Roblox and didnt Buffer and i could download Last Wednesday Outage Last Thursday Firmware Update Since been awful Virgin say is a problem and then say all resolved , spent hours on chats , emailed CEO , log a complaint they close it :(VM Broadband Having a Bad Day...
now.... first and foremost... VM BB is rock solid... 99 days out of 100... today seems to be the exception: ( 2025-07-18 - Gloucestershire GL3 ) Dropping a good chunk of packets... upstream bandwidth seems throttled to 0.010mbps... guess we all have off days. ( and yes i've done all the sensible things to rule out a local issue ).Embarrassingly slow speed
My internet speed the last few weeks has been incredibly slow compared to what it was before. Typically I have been able to break at least 50mb/s on my computer but as of the last few weeks I can barely break 20mb/s with occasional dips to <10mb/s for considerable periods of time. I have gone through each step typically recommended on the status check website including: resetting the router, changing position and re-plugging. I've even tried alternative methods like changing my DNS IP on the computer to see if that was the issue but to no avail. If anyone could please look into my router for me I would really appreciate it. I can provide the name account holder and additional details if needed. I will also confirm that this is not an issue with my computer as the Wi-Fi is also very slow even when I'm right next to the router. FYI I use an ethernet cable. Mod Edit : Image removed
