Virgin Media Pods - Hub 5x
Recently had 1Gig VM broadband installed at my home. I've been trying to order the wifi boosters/pods as I know my package comes with up to 3 included if there are dead zones or speeds of less < 30mbps. I've used the app to scan some areas around my house and getting less than <30mbps speeds. I'm not seeing options to order the wifi pods through the app despite me doing the speed tests? Is anyone able to help with this at all? Getting through to anyone on the phone lines is near enough improssible as well.Embarrassingly slow speed
My internet speed the last few weeks has been incredibly slow compared to what it was before. Typically I have been able to break at least 50mb/s on my computer but as of the last few weeks I can barely break 20mb/s with occasional dips to <10mb/s for considerable periods of time. I have gone through each step typically recommended on the status check website including: resetting the router, changing position and re-plugging. I've even tried alternative methods like changing my DNS IP on the computer to see if that was the issue but to no avail. If anyone could please look into my router for me I would really appreciate it. I can provide the name account holder and additional details if needed. I will also confirm that this is not an issue with my computer as the Wi-Fi is also very slow even when I'm right next to the router. FYI I use an ethernet cable. Mod Edit : Image removedPoor WiFi speed in every room!
I am currently on the M500 plan and have a broadband speed of 276.30mbps in the lounge where the WiFi box is. However as soon as I leave this room the speed drops to 39.36 downstairs and 3.42 upstairs. This is not sustainable. I have seen people able to get boosters free of charge due to virgin not offering the service set out. Does anyone know if this is a possibility or how I can fix the issue without paying an extra £10pm for each booster!Not getting speed I pay
I've been with Virgin Media for about a month now. I've moved into a new build house and this is currently my 2nd virgin media router in that time. I've done the samknows speedtest and the speed to the router is 1.1GB which is what I pay for. However, the speed from the router to the devices fluctuates massively and hasn't been any higher that 300mbps despite paying for 1.1GB. I understand that I will never truely get 1.1GB and would expect anything 800mbps> but I am getting no where near this speed. I've called Virgin Media 3 times regarding this, we have performed switching off/on, reset etc. An engineer has came out to change the router. At the time the engineer tested the speed which was 600mbps> and told me this should increase over time but it has not. I am out of ideas, can anyone recommend anything?New customer and not impressed.
I just moved over from Sky (18 years) and I’m utterly shocked at the terrible broadband reliability of Virgin Media. My area is 21 and since my activation 3 weeks ago it’s been nothing but intermittent speed issues. Since activation, my area was flagged as having an issue by the Virgin Media service checker and yesterday evening I received a SMS saying area issue is resolved. I ran a few speeds tests shortly after and speeds were showing stable. This morning however it all went to crap, no broadband no TV. I can’t do any work and getting through to support is impossible via phone or web chat. I’m at my wits end with this incompetence and literally feel like ripping the hub from the wall!! I honestly think my area is over subscribed and not sure what Virgin Media can do about it.Sam knows real speed
Hello, I can't seem to get the sam knows real speed to work at all! My PC is connected to the modem through ethernet cable and I keep getting this. Reason I'm doing this is because I have a 1GB package and other speed test sites shows I'm only getting half... virgin won't accept other speed test websites and to use this website. Please any advice on how to fix this is appreciated!Symmetric speed saga
I was really excited to see symmetric speed available in my area (a XGSPON area) when it was first launched by VM. I requested it 5 different attempts via online chat with lots of different answers ranging from 'It's not available' to 'it will cost an extra £26/month'. After the 4th attempt I opened a complaint. The complaint responded saying I could have 1Gb + symmetric for a total of £45/month and asked me to reply - I did. Then today I get a phone call from a customer service person who rescinded the £45/month offer and said "It's not available, it's only available to 2k customers as a trial"... even though I told him if i go on the site and attempt to sign up as a new customer I have the option to select it, and none of the statements from VM or on ISP Review state it's a trial. He couldn't answer and just seemed keen to close my complaint. I said I was not happy with the non-explanation given, and then 5 mins later I get an email saying he's closed my complaint - even though I said i wasn't satisfied that the complaint had been dealt with. I've since reopened the complaint and am hoping it can get sorted by someone who knows what they're doing. My original install of VM was abysmal and resulted in a hefty charge to VM - I thought it'd be much easier than this to try and pay VM more money by getting an upgrade. The fact I've had to open a complaint to try and pay VM more money is ludicrous.
