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aegislima's avatar
aegislima
Just joined
6 months ago

Requesting an earlier broadband engineer appointment

I have recently moved into my new home.

[REMOVED]

Postcode : EX2 5PH

I am hoping to have a broadband engineer vidit scheduled on the afternoon of 29 August or on 30 August at the least, if possible.

I rely on a stable internet connection for work, so I would greatly appreciate it if an earlier installation date could be arranged.

Please let me know if you neef  any further information or if I can provide details via private message.

[MOD EDIT: PERSONAL INFORMATION REMOVED]

3 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    6 months ago

    Try  the Pre-installation and delivery team on  0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun.  and see if they can help with that

    • aegislima's avatar
      aegislima
      Just joined
      5 months ago

      Thank you for your reply.
      As I am currently residing outside the UK, I am unable to make phone calls to the Virgin Media customer service line.

      I would like to request an engineer visit for broadband installation at my new home in Exeter on either the afternoon of 30 August 2025 or 31 August 2025, depending on availability.

      Please confirm if this appointment can be arranged, or let me know the next steps I should follow.

      Thank you very much for your assistance.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        5 months ago

        Hey aegislima, thank you for reaching out and a warm welcome to the community, if you haven't' been installed yet we cannot change any appointment you would need to speak to the pre installs team

        However you should get some emails and text containing an install date if you cannot do these dates it should let you change them.