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Strowger's avatar
Strowger
Joining in
15 hours ago

Shambolic onboarding - help requested

I am in the process of moving both my broadband and two mobiles from Vodafone to VirginMedia O2, and am encountering multiple frustrations. My order was placed on 9 October and the broadband was (successfully) installed on 27 October. However:

  1. There is no sign of either of my SIM cards. Having traveled to my local O2 shop this morning, and having spent 1 hour and 20 minutes on the phone, nobody can tell me what's going on (other than a long succession of VM people telling me to talk to O2, and a long succession of O2 people telling to to talk to VM!)
  2. The package is supposed to come with Netflix. I've not received any documentation about how to access this ervice, nor is there any menu option on the VM customer service phone line which allows me to talk to somebody about this.
  3. Our house only has a name (no number). That name changed in January 2008 (almost 18 years ago). However, both Virgin Media and O2 only have the old name recorded at our postcode. I've already had one telephone call and two live chats attempting to get this changed, but with no success.

Could somebody with the ability to resolve these issues please make contact with me?

Many thanks!

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