Forum Discussion

1badmouse's avatar
1badmouse
Joining in
9 months ago

Spotter Request

I have received a flyer saying we are now served by the VM network, and the online portal says we can have all the Gigabits. I live at the bottom of a driveway shared with one other house. Before placing an order, I’d like to make sure we can get connected without damaging next door’s driveway. Can anyone help me on the process of booking a spotter please?

Spotter
  • nodrogd's avatar
    nodrogd
    9 months ago

    If you have the 2gig service showing available this will be delivered through existing Openreach ducting &/or poles, so will not require any external excavation. It is only where VM have installed their own ducting that additional construction is required.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    9 months ago

    If you have the 2gig service showing available this will be delivered through existing Openreach ducting &/or poles, so will not require any external excavation. It is only where VM have installed their own ducting that additional construction is required.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    9 months ago

    Gig2 is available on nextfibre's network which has been built by a combination of nextfibre's ducts and using Openreach's ducts and poles. You'll need to be home on the day to ensure that the cable goes around the driveway.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    9 months ago

    Hi there 1badmouse 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    We would love to have you on board with us and a big thank you to our community team for their help so far, if this is for the 2Gig service have you spoken to our sales team at all on 0800 183 1234.