Damaged Brown Box and Generally Shonky Install
Hello mods. My VM brown box outside is falling apart and is held together using cable ties. Can someone pay a visit to install a new one please? Also, the installation of the cables was never great. Could they be buried and tarmacked over? See below. Thanks.Nobody came on activation date
Hi, We were due to have an engineer come yesterday to complete the installation of the new broadband but nobody came. I tried calling today but the automated voice asks me for either my Virgin phone number, which we don't have because we ordered broadband only, or my account number. I have checked through all the correspondence with Virgin and I have a Contract Sheet number and a Infor Sheet number but no actual contract number. I've tried these and of course neither of them works so I'm getting nowhere. I'm trying to speak to an actual person or reach somebody who can actually help me. Can anyone help? Is there another number or a chat I can access to sort this out? Thanks!New Hub 5, won't connect, blue flashing lights. Hub 3 was fine!
I was sent a new Hub 5 to replace a Hub 3 (which was working fine). I've followed the instructions but it won't connect, it has a white light for a minute then turns to blue flashing lights which I believe means it's still setting itself up. I phoned to check it was activated and was told it is fine their end and would work in a couple of hours. It's now been 6+. I logged in to settings by connecting the hub to my laptop and it says "Requesting CM IP address". I've tried resetting several times. They have booked an engineer in a few days but I'm frustrated that everything was fine on the old hub (which now no longer works) and concerned the engineer might not be able to fix it on the day and I'll need to wait even longer. Does anyone have any suggestions of other things to try? Have I missed anything?Delays delays and further delays
How can Virgin Media get away with providing such poor service - its one lie after another, and I can see I am not the only one - the same thing is happening to many people, yet nothing seems to be getting done about it. My original order was placed on 7th May 2025, with an installation date provided for 19th May 2025. However, no one attended the scheduled appointment, and since then, I have been given multiple revised installation dates, each accompanied by a different excuses. Most recently, I have been informed of issues with outside construction work – work which was previously claimed to have been completed but is now apparently still pending. In addition to the delays, I have repeatedly been asked to remain at home to provide access to the property. Despite doing so, no engineers have turned up, wasting my time and disrupting my schedule further. Today I have been provided with yet another installation date, now 8th July 2025 - so the pattern is clear, keep me waiting, as soon as it gets near the latest date, just push it back without any discussion. I find the lack of communication, reliability, and professionalism in handling this installation completely unacceptable. I have spoken to multiple managers, each providing their own guarantees that have resulted in nothing. I have 3 separate complaint numbers - none of which have been updated or tracked I really don't know what more I can do - I have a pending holiday with no security systems on the house - my doorbell doesn't even work!Desperate for Support – Ongoing Virgin Media Availability Issue (##, N4 4RP)
Hi There, I hope you're doing well. I’m reaching out because I’ve truly run out of options and feel quite frustrated after waiting over three years for Virgin Media service. Strangely, your website shows availability at flat b, which is just one floor below me in the same building. Although they are not currently using the service, they are eligible—yet I'm repeatedly told that my flat is "nit serviceable" with no clear reason or resolution. I've contacted support multiple times, but I feel like no one genuinely cares or takes ownership of this issue. I'm writing to you out of sheer desperation—because no one seems willing to investigate or offer a proper explanation, and I’ve been left completely in the dark. I understand you're busy, but I’d really appreciate it if you could take a moment to help me escalate this internally, or connect me with someone in the technical or infrastructure team who can shed light on this situation. Thank you so much for your time and understanding. Kind regards, [Mod - title edited to remove personal information]External work - nightmare! Help?
Reported change of address 8th May Confirmed installation date 2nd June which is move in day 31st May rescheduled installation to the 21st June due to needing external work. No communication or update. 2nd June I moved in and find out via neighbours virgin media attended on the 27th May. Called Virgin media and confirmed someone did come round prior to move in date, stating they need access to the back garden even though we hadn’t moved in yet. No communication or updates. 4th June confirmed via live chat external work will be completed today. It was my son’s birthday, out at his party, returned home early to be in, no one turned up. 5th June confirmed visit of engineer today, no one turned up. Back onto live chat at 19.39pm this day, promised to reschedule for the following day, 6th June anytime after 8am. No one turned up. 7th June, tried to cancel and go elsewhere, told if i cancelled service i would loose all due compensation that would be due Phoned up a few times throughout the 8th to the 14th. A few told me they cannot see information because it’s third party contractors. Was told the 9th, 10th and 11th someone was scheduled to visit on these days. Kept rolling to the next day, saying the same things. Told they need access so i need to wait in. had to reschedule medical appointments and change plans. Site survery came on 13th June. Morning of 14th June, live chat confirmed external work to be done within 24 48hr. Then contradicted by saying would be end of this day. 14th June 11.30am, phoned up virgin media, told she could physically track on the system that someone was on route to my address today to complete prepul work. Advised she estimated around 1. 1.30hr before they arrive but could be upto 7pm. No one turned up, cancelled plans to stay in. Phoned up twice, told conflicting info Person 1 said it’s rescheduled for tomorrow. Person 2 said that it’ll be done anytime before installation date, 21st, they cannot give any specific date as it’s party contractor and out of their control. Live chat 14th June 17:51pm, told me they have noted for an engineer to come this day by 8pm to complete cabling work. No one came. At least 4 confirmed visits not attended proved on phone call and screenshots, not to mention numerous phone calls daily saying it’ll be today, it’ll be today I feel like banging my head against a brick wall, no idea who’s coming or going anymore. Anyone ever experienced anything similar?Address not listed or serviceable but exchange box is just next to my home
Please help! Hello I am in the same frustrating situation all my neighbours on the other side of our street are listed and already have virgin. However when I input my postcode into the website my address isn't listed. There's a grey virgin media branded box installed just next to my house (only several meters away!) It shoule be easy to get a wire from the grey box to my house. You can hide it under the leaves, isn't ? Thank you.Virgin install - solid green light
I’ve just had Virgin installed (hub5x) and I have a solid green light. The engineer did his best but left saying it will hopefully turn white soon. He will keep me updated and I have his contact details so can contact him directly too. He was really helpful actually. It’s not like he fled and left me to it. Can anyone shed any light on the solid green light situation? Many thanks
