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chrisfowler's avatar
chrisfowler
Just joined
24 days ago

Switched to Virgin on 22nd Dec ... Still at total loss and complaints being ignored

Having to post here as I'm at the end of my sanity.... Virgin attempted a takeover from Sky in 22nd Dec. Despite me informing them I had no cabling to my home, the takeover was authorized and I've been without broadband or phone since then. 

Engineers have visited, multiple appointments have been missed, I still have no service. I have raised complaints, which have been all marked resolved at point of submission. I have spent hours talking to call center staff who appear ignorant, lazy or just plaint stupid and don't bother to even try and understand. I was told to go and buy a dongle and send receipts to claim back from virgin.... But I have no way of supplying them to anyone as there's no email address. 

I'm in a technology job, I have spent decades switching all kids of providers and this has to be the worst experience I've ever had. Does anyone have advice on how to get Virgin to care?!

installation

4 Replies

  • Muhammod_I's avatar
    Muhammod_I
    Icon for Forum Team rankForum Team
    18 days ago

    Thank you for reaching out to us chrisfowler and we're sorry to hear about the issues you've been having since your switch to our services.

    To investigate this further, we'll be sending you a private message shortly.

  • Sincerely's avatar
    Sincerely
    Tuning in
    17 days ago

    Yep, same for us. I don't know what has happened to us also.

    3mths and counting. Still no return engineer either

    • I would appreciate your urgent assistance please. We would be so grateful 
    • Then to make matter worse, I've noticed our bill is higher than normal. It is on rolling £80 a month all of a sudden in the hundreds 
    • Since 4th November I'm still awaiting engineer to return and rewire our upstairs cabling. Two gents came before this, box changed on first just, second engineer to return to rewire - he arrived only to not do the job, stating this wasn't booked correctly in terms of time to carryout the work. He will return,  as if today still no engineer I've sent emails no reply.
    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      15 days ago

      Hello Sincerely,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your account and services at the moment. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L