Moving router to upstairs at the back of the house.
Hi We have recently purchased a property with the old owners using virgin before, we went with virgin media, I got the home install kit just to get it online asap whilst we decided what rooms will be what. I would now like the router moving to my office at the back of the house upstairs, the router is currently in the living room at the front of the house downstairs. I would like to book an engineer out to carry out this move and then test all the lines to make sure we are getting the correct speeds, as we use this for working from home and gaming so we need it the best it can be! Thank you MatthewHow to install virgin to bring into the house?
Hi I ordered a virgin media but I can’t use it as I need a wall socket. We just redecorated the house so worried the cable will be visiable? How they do it? From the house I will see the cable? I don’t mean from the wall socket to the hub. My question from the entry of the house to reaching the socket? Thank you.Hub3: The route(r) of all my problems
My old, perfectly working (but overheating, allegedly) Hub3 was recently replaced with another one of the same. (received August 2nd). Since then however, I have been unable to connect any of my Google Home smart devices. Two clock displays and an outdoor cam. Of the 14 days which have elapsed, I have literally been dealing with Google Support by email on at least 10 of those days. But we're getting nowhere fast. So much so, they are now at the point of offering me a credit for the online Google Store for the inconvenience. But I digress... All of my Google smart devices were working absolutely fine and have been for years. Until now. So, my question is: Are there any changes need to be made to the default settings of my Hub3 router? I do not recall making any specific changes in the past. But I find it extremely odd and frustrating that all was well until I received this new replacement Hub3. Seems to me to be where the problem(s) lie. I tried contacting VM Support initially by chat before coming on here, but I was immediately given a phone number for the Gadget Support Team which I believe is a pay service and I have no intention of doing that. I simply want to know if there's anything obvious I need to change in the Hub3 config. Please help!? You are my last hope before I am forced to ditch all Goggle Home smart devices and replace them with alternatives. (and hope that I do not face similar issues with those). Thanks in advance.Missing power adaptor for ONU box
I recently ordered VM and have the hub delivered today. I have an optical outlet in the wall that goes to the ONU box which then connects to the hub with the supplied coax cable. i am missing the power supply for the white ONU box, and not sure what spec the replacement one should be? I have also had to order a new fiber optic cable from the outlet to the ONU box. hopefully this will allow me to get started once I have all these. thanksInternet: Access Denied
Hi I’m an existing virgin media customer who’s just moved house and transferred our account to the new place When inspecting our new house I noticed that our VM cables into the house had potentially been cut. I’ve booked in for an engineer but, on the off chance that it wasn’t the vm cables that were cut (there are loads so it’s hard to tell), I plugged in the router to the VM socket. The router light has gone it’s usual purple color and looking at the router logs it’s most recent entry this morning is LAN login success, but when I check the router status it says access denied for the internet. my question is: Could this be a symptom of a cut line or is it my line hasn’t been activated (it was due to happen today)? Ive been in the virgin help queue for over an hour so hoping to get clarity whether I need to stay on the line to get the line activated or just wait for an engineer.Fibre box illegally installed on my land
I have seen that this is happening a lot and I can’t see any way to get hold of Virgin to speak to someone about this without being passed from pillar to post. Earlier this week we had some sub contractors turn up and dig up the pavement to install whatever was required for fibre. So far, so good. Walked out of the house today to see the new fibre box has been installed on my land. This was without my permission and without any prior knowledge. I am livid. Any ideas of who can help would be very much appreciated.Technician visit & memorable word
I recently applied for a new Virgin Media broadband last week. I got the hub but realized we did not have a Virgin Wall socket. Had a technician visit today - however the wall socket that they fit doesn't have the same adapter that the hub can connect to and they said I need another technician visit to fit a converter. Now when I try to contact customer support, it asks for a memorable word. I do not recall setting one up, my account shows it's passwordless (now I have overridden it and added a password), and the steps they mention to setup a memorable word don't show up in my account settings. Can someone help with how I get in touch with support to get these issues sorted?Pre-contract docs approved but no contract or delivery?
I've seen a few older discussions on the same issue. I ordered a new broadband connection on the 27th July, due to be delivered for self install on 2nd August. Since then, nothing has happened... I have the order confirmation email, but no contract and no attempt was made to deliver router. Early I visited an O2 / Virgin shop to try and see what the issue is. The assistant said she couldn't find my order and that nothing was showing up on the system. She has just setup a new contract for me, which has triggered the exact same emails and documents that I already had from last week. I'm now worried I have two contracts. Additionally, she's input the wrong date for the setup kit to be delivered for this one. If anyone from Virgin could help or point me in the right direction please. I tried calling the customer care service last week but without an account number (that I don't have without the contract) I can't get through to anyoneOther homes in my street are on virgin but I cant
Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. Tried to speak to someone at virgin about this even filled out the availability form but got nowhere so thought I'd try this. If anyone csn help that would be amazing as I'd love to come back to VirginMoving to address that already has Virgin Media Broadband
Hi, I'm looking to start a Virgin Media Broadband subscription for a flat that I've purchased and am moving into on 6th August once the sale has completed. I don't currently have a Virgin Media subscription and never have, but when I go to purchase it says "As a Virgin Media account already exists here, we may need to delay sending your kit for a few days while we settle this account." My question is, if I place an order now, will the current owners of the property have their account terminated immediately, or will it be terminated on 6th August when I move in and will my service begin on this date? I obviously don't want to leave them without internet until the date of my move! I'd like for my broadband subscription to start immediately on 6th August as I'll need it for work, but not sure if it's best for me to order now, or to ask the current occupants to terminate their subscription and order once they've had their subscription cancelled. Also the price of the Gig1 service has randomly increased by £5/month since yesterday, there was no mention of a specific sale happening at the time, so do Virgin just randomly change prices on a daily basis? It was £30.99/month two days ago, then £29.99/month yesterday, and now it's up to £34.99/month. Thanks!