divzar
3 days agoJust joined
Technician visit & memorable word
I recently applied for a new Virgin Media broadband last week. I got the hub but realized we did not have a Virgin Wall socket. Had a technician visit today - however the wall socket that they fit doesn't have the same adapter that the hub can connect to and they said I need another technician visit to fit a converter.
Now when I try to contact customer support, it asks for a memorable word. I do not recall setting one up, my account shows it's passwordless (now I have overridden it and added a password), and the steps they mention to setup a memorable word don't show up in my account settings.
Can someone help with how I get in touch with support to get these issues sorted?