Forum Discussion

eglasgow1's avatar
eglasgow1
Settling in
22 days ago
Solved

Memorable Password

I am having an issue with my memorable password - I do not remember it when I set up the account and I cannot see anyway of updating it on the My Virgin Media Page. The advice I have seen already is that I need to go to Account settings and then account details but there is no account details option, I only have these:

Would anyone be help to help? I'm not able to contact them with reagrding to cancelling my contract without it! Thanks!

  • Martin_N's avatar
    Martin_N
    21 days ago

    Thank you for that information. From the screenshot you have provided you need to click on Identity and Security settings> Manage your products> (It may then ask you to click on a verify email. Proceed through the steps and return to the original screen)> Telephone password> Input the new memorable word. 

    ^Martin

7 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    22 days ago

    Hey eglasgow1, thank you for reaching out and a warm welcome to the community we are sorry to hear you are having some login in issues.

    Have you tried to go down the forget password route at all?

     

     

    • eglasgow1's avatar
      eglasgow1
      Settling in
      22 days ago

      I have my password and recovery code but just not the word that I need to speak to a member of your team on the phone - if I reset the password does that mean I will have a prompt to reset my memorable word?

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        22 days ago

        Sorry eglasgow1, what do you mean sorry?

        Do you need to reset your memorable word? 

        We can look at sending this out for you if you wanted us to?