Forum Discussion

Petrie9419's avatar
Petrie9419
Joining in
2 months ago

Memorable word

I'm trying to speak with someone at VM but it keeps asking for my memorable word, I don't remember my memorable word, I also don't remember my email address for which I set the account up with nor do I remember the password, there's has to be an easier way to get through and for them to assist, any advice? Thanks 

  • Paul_DN's avatar
    Paul_DN
    2 months ago

    Hi Petrie9419,

    Thank you for reaching out to us in our community and welcome, sorry to hear we have been unable to speak to you due to you not know the account memorable word or the email address you set the account up with, when discussing your account we do first have to clear security, if still have an active account and can get into your Online Account you can change your memorable word there, if you just need general help we may be able to help without accessing your account, please can you expand a little on what you need help with?

    Regards

    Paul.

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 months ago

    Hi Petrie9419,

    Thank you for reaching out to us in our community and welcome, sorry to hear we have been unable to speak to you due to you not know the account memorable word or the email address you set the account up with, when discussing your account we do first have to clear security, if still have an active account and can get into your Online Account you can change your memorable word there, if you just need general help we may be able to help without accessing your account, please can you expand a little on what you need help with?

    Regards

    Paul.

    • Petrie9419's avatar
      Petrie9419
      Joining in
      2 months ago

      I wish to speak to someone about the cost of my monthly bill and try to reduce it as its a little pricey otherwise I'll have to look elsewhere 

      • Lee_R's avatar
        Lee_R
        Forum Team
        2 months ago

        Hi Petrie9419 thanks for getting back to us. To discuss a new deal, you'd need to speak to our customer relations team. Usually, the best time to call on weekdays, is as close to 8:00am as conveniently possible. Alternatively, if you wish to try a different method to contact us, all our contact methods can be found here. Please do let us know how you get on.

        Regards

        Lee