Forum Discussion

Tammo_27's avatar
Tammo_27
Joining in
2 years ago
Solved

Need to change my memorable word

Hi there,

Can someone help me change my memorable word on my account?

 

Thanks!

  • Sign in here My Virgin Media | Virgin Media using the account holder's authentication credentials and then select Account settings > Account details > Edit (located adjacent to Memorable word toward foot of page under Telephone security details section) as highlighted below:

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    Sign in here My Virgin Media | Virgin Media using the account holder's authentication credentials and then select Account settings > Account details > Edit (located adjacent to Memorable word toward foot of page under Telephone security details section) as highlighted below:

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team

        Hi Katekattekattte 👋.

        Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your online account. Have you attempted to change the password as well as using another browser or on another device?

        Let us know.

        Sabrina

    • MickB27's avatar
      MickB27
      Joining in

      I have got as far as edit memorable and it is asking me to change my e mail address WHY? 

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    To improve security Virgin Media have implemented a form of multifactor authentication via use of a third-party email address. This change of Sign in Email Address only impact the sign in process to My Virgin Media and Virgin Media Mail (aka webmail). Once the change of Sign in Email Address is verified then in future when critical account settings are modified, like Memorable Word, a 6-digit verification code will be sent the third-party email address and needs to be entered on the web page form to proceed.

    FYI: Change my Virgin Media email address | Virgin Media Help

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks