Forum Discussion

Jtlen's avatar
Jtlen
Just joined
23 days ago

Virgin accounts linking

Hi,

I’m a new customer to virgin and have purchased the broadband for my new apartment that I’m moving into. 

the trouble I’m having is creating my virgin media account, everytime I hit register it brings me to the linking with o2 screen. I put in the details from the welcome email but it doesn’t work. Making me think I don’t actually have an account yet. 

I made the purchase two days ago and the broadband is due to be delivered tomorrow. 

Do I need to wait for the broadband to arrive and be installed to create (or link?) the accounts or am I just stuck in a loop? 

accou t
Broadband

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    23 days ago

    Hi Jtlen 

    Thanks for posting and welcome to the community.

    You can also click 'skip' on the linking page if easier to do :).

    Best wishes.