My broadband is showing a solid green light and 2 arrows are blinking
So, i got my hub 3 literally a week ago, every night, from 9pm to 11pm, the internet has gone, and my broadband just shows a solid green light with 2 blinking arrows. I looked it up and apparently it means its a software update, but that cant be true because its doing it every single night.Service Outage
I live in Torbay and so far today have had no broadband or TV under a fault number: F011873638 I asked to be kept informed by text if any updates and that has not happened yet. We now have intermittent TV but still no Broadband. The fault notice says it won’t be fixed until Monday. The system asks that you register the service interruption to get any compensation if it lasts a few days. But as it’s a known fault there is no button to click to register the service is completely out. Alongside this outage I have had to unplug my two pods - as they started to overheat trying to find the hub. This is a known fault! I spent the last week sorting really poor customer service - helped on here by Molly. I got a better deal but was left feeling quite flat about the customer service. Then this - no Broadband for apparently the next three days. Time to look at other providers I think. Get a separate TV source and a new Broadband service. Anyone else in the same situation or have any idea when this ‘fault’ will be sorted, and how we get some sort of service? Any info gratefully received. MarkDefault - from missing equipment
Morning all A little help would be appreciated please. Until last year I was a VM customer, broadband only. I cancelled as the increase in prices were too much, and decided to take my business elsewhere as VM are terrible at looking after existing customers. Payment history was exemplary, and apart from VM not wanting to retain an existing client, all was left reasonably well. I received the letter informing me to return the modem, way after disconnection it has to be said, but promptly returned the product in the prepaid box. I then started to receive letters and an outstanding bill for £65 stating unreturned items. I emailed, called twice and informed item had been returned. One agent promised to call back, that didn’t happen!! To my horror, I have recently discovered after a decline in credit, a default has been registered against my name by VM for this very £65. This is outrageous, and even after me chasing and informing of the product return, absolutely no notice that a default notice was about to be applied. Has anyone else experienced this and what is the best route to get this disastrous company to act quickly to remedy? Your help is greatly appreciated. Thank youArmed Forces Covenant - Virgin Media Breaching Contract
Military family here. We lived in an SFA down south and got posted to Cyprus (RAF base, which is British Territory) . I contacted Virgin Media saying that: the area I'm moving to is UNSERVICEABLE by Virgin Media hence by contract no early termination fee should be billed to my name. It is a military posting for the entire family that is outside our control so by contract, Virgin Media should not put a military family under unfair treatment and/or discrimination. Virgin Media is required to waive fees for military FAMILIES. I've explained all this, quoting the covenant, quoting other military spouses whose fees have been waived under such circumstances and the response I got was "I only have paperwork for Serving Person in my office, because the account is under your name you will have to pay". Well, isn't this unfair treatment? the house you provided services for is MOD property, which funny enough is under the Serving Person name, so you charge me, you charge him, you charge us. Webchat was even worse as I got someone who didn't speak any English and his messages made absolutely zero sense. Then I got a really cheeky guy who kept asking me of he could close my complaint. I told him not to close it and what did it do? claimed he resolved it!!!! Absolutely unbelievable how you don't understand that you can be sued for all this and that I can get my husband's Warrant Officer to send you a nice lovely letter as he already had to do this before for other people. You think you can just take advantage of people that's what you think. I expect the bill to be waived as it's legally required. Waiting for you to get in contact.Unrecognised Payment Card at Set-Up
I recently purchased a broadband package for a new property and received email confirmation that I have registered a Credit/Debit card for settling my monthly Virgin Media Bill during the purchase process however, the card details provided on email do not match any Debit/Credit card I have. The email says to call 0345 454 1111 but selecting all the relevant Billing & Payment options on the hotline close the call and request that I change these details online. However, I can't follow this step given I am a new customer with a new contract and have no bill as of yet therefore, the billing page is not live for me. The email contains the correct Account Number and Area Code and is from a legitimate VM email address: webteam@virginmedia.com. How can I change these card details?Appointments
Signed up for virgin media on the 1st of May. The first appointment was on the 16th May. Installation date was ‘delayed’ and changed to 5th of June. Then no communication at all regarding the missed appointment. Spoke to someone on the web chat feature and they said it was cancelled because of permissions from the council? Then they said prepull works will happen on the 9th with no further explanation. It is now the 9th of June and currently 19:55. No one has turned up and no communication has been given from virgin media. I also don’t understand why extra works need to be done when my neighbours also have virgin media. So why is it such a hassle to set it up for me. Can Someone from virgin media please help and get this sorted out. There is currently no communication from virgin media and I am stuck without WiFi.Initially advertised contract price different from actual contract price
I'd opted for the M350 Broadband Package with an advertised monthly cost of £28.99 which was also stipulated on the pre-contract agreement. However my first bill is showing a different rate of £66 a month. I would appreciate some help with this as I wouldn't want to have to pay £66 a month for my bill which is significantly more than what was advertised when I applied for the contract.Promised 1 yr contract. Told it would be 'changed in the back end' - now nobody will confirm.
Hi :) In January, I took out a broadband contract with VM. Initially, I was told I could have a one year contract on the chat function. When I was ready to take out the contract, I phoned (many times - service was shocking) and eventually spoke to someone helpful. To add context, I went through a bit of bath and forth, because the previous tenant on my flat was refusing to cancel virgin and saying she still lived there. Anyway - because I had evidence of being promised a 1 year contract by the chat function (screenshots) the man on the phone discussed with his manager to see what could be done. Later that evening he called me back and officered me the one year deal with agreed upon pricing etc. He told me that it would appear as 18 months, but that it would be changed in the back end and would absolutely end in one year. He promised to send over written proof of this. However it's never appeared. I have emailed the contact I had multiple times and I've been ignored. I'm concerned virgin will just say I've made this up... but I had multiple call backs etc discussing it. My contract should end at the end of January, but in the account management section it says July 2026. I'm obviously not going to pay another 6 months because someone has lied to get a sale... Maybe I've been naive, but I didn't think that Virgin Media customer service reps were allowed to outright lie to you in this way to sell, and that I'd be left paying for it. Has anyone else experienced this?
