Disconnected Early and Massive Billing Increase with Home Move
I arranged a home move with the service/connection due on 29 December 2025, but today (28 December 2025) my broadband has already been disconnected, leaving me without internet to organise the remainder of my moving logistics the day before the scheduled move date. On top of that, I’ve just noticed my new contract monthly charge is much higher (£31.99 to £72 monthly for M500) than my previous monthly price despite no changes to my package and insisting to remain on the same service over the phone (despite upsells). I wasn’t expecting this, and I’d appreciate a clear explanation of what changed, and confirmation of the correct ongoing price. Can a VM team member please advise: Why the service was disconnected early (before the move date) How to get service restored immediately / ensure the move goes live on 29 Dec as planned How billing/credits are handled for downtime Why the monthly charge has increased so significantly I can share my account details privately via PM to a moderator.How long before I can apply for bill credit after switching to virgin?
Hi i switched from sky in November. Awful experience for several reasons leading sky to argue with me about early termination fees which were applied during a golden my off period. Was told by virgin I could claim £200 in credit to cover the switch fees. Since then I’ve been told to expect an email with instructions but nothing, chat function takes ages so I’m trying here to see how others have done it. My sky account was closed mid November so I’m a bit annoyed virgin haven’t at least told me how to apply.Virgin temporary Internet
Hi there, me and my wife have inherited a house but we won’t be able to move for at least two months while we’re renovating it. What I’m wondering is there a way to have a virgin temporary Internet installed at the New house as well as keeping this one at the old one thank you very much.Query Regarding Charge for Returned VM Kits
Hi VM, I returned the VM kits after leaving VM on 25 November 2025. I have YODEL receipts and tracking confirmation showing that the kits were successfully delivered back to VM on 30 November 2025. However, I have since received an email advising that a charge was applied to my account on 16 December 2025. Could you please look into this matter and advise why this charge has been raised, given that the equipment was returned and confirmed as received? I would appreciate your assistance in resolving this as soon as possible.I can't access my 'Online Security' on the 'Account Settings' page
I need to access my online security settings however I just keep getting the same error message. "Oops, looks like something's gone wrong on our side. Please try again" I have tried on multiple web browsers on my pc and mobile. I have also tried on the virgin app and the same error occurs. https://www.virginmedia.com/myvmo2/account-settings/security - This is the page I have been trying to access but can't. Please get it sorted.£50 voucher???
I signed up using your student deal and supposed to receive a £50 just eat voucher?? Services have been active since the start of October and i haven’t received anything??? My partner was previously a virgin customer, we left and used another provider for a few years and i have signed up again and im disappointed in not receiving it :(Installing VM Fibre to Block of Flats
We have a block of 24 flats in West Sussex. The flats are situated in a street where Virgin media fibre has been installed to every property in the street apart from the block of flats. In fact there's literally a Virgin media telegraph pole next flat grounds entrance. There are some Virgin fibre cables connected to this telegraph pole which passes the block of flats to the two neighbouring buildings down the street. The previous estate Director said the Virgin Media fibre network was installed in the street a few years ago there was a plan to connect the flats to the network but due to the pandemic it was paused then never restarted. I've only recently taken over as Director and wasn't part of previous discussions so that's about as much as I know and unfortunately the other Directors aren't sure about the previous plan. As mentioned, there are 24 flats in the block and we a fibre connection, therefore, presumably this may be an attractive opportunity for VM. Additionally, the other Directors and myself are happy to explore and sign up to wayleave if required. I did previously speak with someone over the phone on customer service who stated they would look into this and get back to me, but I haven't heard anything for over a month. Just wondering if this is something that can be explored as we're really keen to get fibre installed and given there is a relatively new VM fibre network in the street with a connection point very close, I'm guessing this wouldn't be too onerous to have installed?