One Touch Switch Failure? Switching Away From VM and billed another month at out-of-contract rates
I have had an issue with Virgin Media and the One Touch Switch service. I used the OTS service to switch to Sky Broadband on 15th February 2025 and was switched on the 14 March. My Virgin broadband stopped working on that day and is now provided by Sky. My contract ended on 17 March, but I was happy to pay an early cancellation fee for 3 days rather than the inflated cost for being out-of-contract. I received my closing bill and Virgin are charging me £55.50 for a further month. I called them and was told that I failed to cancel with them. I explained that I used the One Touch Switch (OTS) service and the agent said that I still have to give them a month's notice. Is that correct? Why would anyone trust this company?New Customer - No Account Number or Area Reference
I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov). I thought I'd best check up on the order status by making an account but seem to be having a couple of issues. I have received an order confirmation email and an order documents email (with two attachments). I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference. I can see there is space for these two numbers on my Contract Information Sheet but the fields are blank. Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please?Virgin media 1gig deal - legit or scam?
Our 1gig broadband promo offer has come to an end and going up from £26 to £75. I spoke to virgin and the best they were able to offer was £46/month. I told them to terminate the service. I searched virgin media deals on Facebook and came across a post of a private individual advertising VM broadband packages. I reached out and the deal is £36.99 + extra £90 credit for the same 1gig broadband-only package, 18 month contract. It would have to be set up as a new customer which shouldn’t be a problem as I can just put it on my partner’s name. The person claims they work for Virgin Media. To verify this, I asked him to send me a written confirmation of this offer via email, from his VM domain. I figured if it’s a scammer, they would make some excuse as to why they cannot do this. But within minutes I received the email exactly as requested. The email outlined all the specifics of the deal, the name matches that on his Facebook account and the email address it came from is <hisname>@virginmediao2.co.uk. Screenshot of the email below. The email signature is his name, position (Account Field Executive) and mobile number. He said the contract is with Virgin Media and everything goes through them including direct debit etc. So I am wondering.. Can this be legit or does it seem too good to be true? What other checks can I carry out to confirm it’s authentic? Are there ways to spoof a domain? If it’s a scam, how does it work? Would appreciate any relevant insights on this 🙂 many thanks in advance!Broadband contract renewal has Disney+ included at additional cost
I am renewing my contract for Broadband and it appears that Virgin have bundled a subscription for Disney+ into my renewal contract. This is not something that I have selected as an add-on. It is also not something that I need as I qualify for a free Disney+ subscription through other means and I have no interest in paying for it. Please can someone advise me as to how I can get rid of this bundled add-on that I do not want? If I don't get a meaningful response in a few days then I will not renew and will seek a different provider.No response from homemovers@virginmedia.co.uk
I'm about to move house into a flat that I can't move my broadband package into and the customer support team member I called said I should email homemovers@virginmedia.co.uk with evidence that I'm moving to this address. I've emailed four times over the course of this week and I've not received anything back. Should I be doing something else?Broadband Help Needed
Hi, I ordered a no-contract broadband today and the money has left my account, however, I haven't received any email confirming my order, no customer number etc.. When I ring customer support, they ask for a customer number which I don't have because I haven't been sent anything. Can anybody help me?Loss of service and rescheduled engineer visits without reason (part 2)
I've got an existing thread but no one is replying to it: https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Loss-of-service-and-rescheduled-engineer-visits-without-reason/m-p/5595663#M273253 I have been private messaging with Lee_R but now I can't message them any more because i've reached the limit of private messages (why is this even a thing!?) Can some please assist? The level of communication by Virgin Media has been disappointing. It seems like no one is taking ownership, despite being told on multiple occasions that my case is on "high priority" after me having to call. Nearly 2 months without service (and still getting billed) and I still get promised that it will be fixed. What is going on!? 😠Virgin charged more than expected
Hi, My virgin contract finished and without informing me and my cocnsent virgin started a new contract which was double of what I was paying. This month they deducted £139.26 money from my bank account and their excuse is that my contract has been renwed, I explained to them that I never received any notiifcation from virgin. I contacted customer service and instead solving the matter and issuing me the refund they kept saying that what your contract says you have to pay. So, I decided to finish contract with virgin then i was informed that I have to give 30 days notice and virgin will again deducte £139.26 from my bank account. This is extremely injustice for a loyal customer. This is stealing from customer's bank account without informing the customer. I am with virgin for approx 14 years and thats the reward they gave me of my loyalty. I request some of virgin's representative to solve this problem and issue me the refund. Regards, Arjumand
