I'd opted for the M350 Broadband Package with an advertised monthly cost of £28.99 which was also stipulated on the pre-contract agreement. However my first bill is showing a different rate of £66 a month. I would appreciate some help with this as I wouldn't want to have to pay £66 a month for my bill which is significantly more than what was advertised when I applied for the contract.
Forum TeamHi UncleWaja
Welcome to our forums and sorry to hear you are having issues with your billing. We can understand your concern and we want to do our best to look into this for you. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
I'd opted for the M350 Broadband Package with an advertised monthly cost of £28.99 which was also stipulated on the pre-contract agreement. However my first bill is showing a different rate of £66 a month. I would appreciate some help with this as I wouldn't want to have to pay £66 a month for my bill which is significantly more than what was advertised when I applied for the contract.
Exactly the same here. Have M350 contract information sheet and contract summary sheet both with £28.99 per month on them. Then I get a contract at £66 per month. Where the hell can you sign up online for £66/month? Called Customer Services and was offered £38 per month with a recurring £9.01 per month credit. I don't want to be relating this debacle next month to Customer Services adding a £9.01 credit into the mix. This is not acceptable. I will cancel my DD and contact the ombudsman if I don't get the £28.99 I signed up for honoured. To top it all I was accused that I didn't sign up correctly. How did I manage that? Bloody furious as I type this.
Apparantly my account is deadlocked as I was offered a resolution which I didn't accept. Well if I'm stuck with you for 18 months I won't be staying with you a single day longer. Already told my next door neighbour not to touch you with a barge pole. And will be telling everyone I can on Facebook the same.
I had the same sort of issue. I agreed a contract online and I noticed the first bill wasn't the same as I signed up for. I cancelled everything .
How did you manage to cancel? I presume you were out of the 14 day cooling off period. I signed up on 3rd May 2025 and assume my cooling off period ended on 17th May 2025.
How did you manage to cancel? I presume you were out of your 14 day cooling off period. I signed up on 3rd May so presume my cooling off period ended on 17th May.
I was still within the 14 day cooling off period fortunately. I spotted the cost on the new contract. I did in the end agree a new 24 month contract but I am having problems with that too.
Re: I did in the end agree a new 24 month contract but I am having problems with that too.
That doesn't surprise me. They're nothing but a bunch of f@*!wits.
Awaiting a PM from someone representing Vermin Media to step in and shed some light on how £28.99 suddenly becomes £66. Don't hold out any hope of an intelligent explanation.
Managed to speak to Retintions in the UK. Was told my £66 contract was before discounts. It took them a whole 18 hours to bugger up my future billing, that has to be a record even for Virmin Media. Anyway Daniel I'm putting my faith in you that your promise to have it sorted by Tuesday, issue a correct contract and phone me back won't disappoint.
