Forum Discussion

jmccabe1993's avatar
jmccabe1993
Tuning in
21 days ago
Solved

Contract Price Different to Pre Contract

Hi

Ordered M500 yesterday with a starting price of £20.99.

Received the contract today with a starting price of £21.99.

How is this even possible to get wrong when I've literally signed up less than 24 hours prior at £20.99 starting price?

If anyone is able to assist that would be greatly appreciated.

Thank you Jordan

  • Steven_L's avatar
    Steven_L
    20 days ago

    Hello jmccabe1993,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your new contract with us and the pricing issue. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

9 Replies

  • SirZorro's avatar
    SirZorro
    Tuning in
    21 days ago

    You're lucky. I managed to sign up for 18 months at £28.99 a month.

    First projected bill £66. That only took 18 hours to get wrong.

    Now sorted. When my contract ends I'm off to join Plusnet with their UK call centres.

    • jmccabe1993's avatar
      jmccabe1993
      Tuning in
      21 days ago

      Woeful. Looks like ive not got the worst deal ever.

      Glad you got yours sorted eventually!

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    21 days ago

    There's a long history on here of contracts not being what was agreed. You may get a VM person picking this up and offering to help. Remember that you have 14 days to cancel if you are not happy, and that only starts after you are connected. 

  • Richardr1's avatar
    Richardr1
    Fibre optic
    21 days ago

    By pre-contract do you mean the "Virgin Media Contract Summary Sheet" usually emailed on order and a day or so before the actual contract?

    That is an OFCOM requirement to summarize the contract in order to save customers from having to read the contract.

    If it is that document that differs from the actual contract, and you don't get it sorted, I would raise an official complaint. I've had the same happen, and it took an official complaint to sort it out.

    • jmccabe1993's avatar
      jmccabe1993
      Tuning in
      21 days ago

      Yes that is the document I received so glad to hear it isn’t just an isolated issue. 
      Will look into raising a complaint if it doesn’t get resolved soon.

      • Anonymous's avatar
        Anonymous
        21 days ago

        Just out of idle curiosity, how did you order M500? Was it via phone, one of their weird messaging systems? Hypothetically, imagine one of their call centre workers, incentivised to ‘boost income’, just decides to add an extra £1 onto your bill - possibly you won’t notice it. But if they do that 100 times a month, well then that has to be a bonus for them!

        Obviously just speculation - but this does seem to happen with depressing regularity!

        Oh and when you do raise a complaint, do expect it to be fobbed off and closed with a resolution which appears to have been written by a five year old and will end with ‘we hope this works for you’. You won’t however get your £1 back!

  • jmccabe1993's avatar
    jmccabe1993
    Tuning in
    20 days ago

    Thank you for all replies and also Steven for sorting out for me. Now all resolved.