Forum Discussion

Alex53's avatar
Alex53
Joining in
2 years ago

Moving TV to different room

Hello All

I am moving my TV and TiVo box to a different room which will require several metres of extra cable.  I understand it is better to ask VM to do this at a cost of £25.  I don't know if I should have the broadband router moved as well or just use an extra long LAN between the router and the TV (we use various Apps on the Smart TV).  If I leave the router where it is can I supply the longer LAN cable myself and will there be a drop off in signal with a long LAN?

Thanks for reading this - I hope it makes sense.

Alex

  • Tudor's avatar
    Tudor
    2 years ago

    Probably best to leave the hub where it is if WiFi is ok. You certainly get an Ethernet cable to go from the hub to the TV box. Don’t worry about drop off, Ethernet is good for 100m/310ft. I don’t think your rooms are that big! Contact VM for a technician to cable a new point, yes it will be £25 for a non fault call-out.

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Probably best to leave the hub where it is if WiFi is ok. You certainly get an Ethernet cable to go from the hub to the TV box. Don’t worry about drop off, Ethernet is good for 100m/310ft. I don’t think your rooms are that big! Contact VM for a technician to cable a new point, yes it will be £25 for a non fault call-out.

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

    • Alex53's avatar
      Alex53
      Joining in
      2 years ago

      That's very helpful Tudor, thanks.  Sorry for my ignorance - you call it an Ethernet cable not a LAN cable. LAN is the whole set up I suspect and Ethernet is the wired bit - hence the name of the cable.  Please correct me if I am wrong! 

      • Tudor's avatar
        Tudor
        Very Insightful Person
        2 years ago

        Yep, that right. LAN Is the Local Area Network, all the devices connected to your hub. WAN is the Wide Area Network, essentially that’s everything that connects other LANs together. The cabling is Ethernet, there are various grades, Cat5 (not generally used now) only supports up to 100M, Cat5e that supports up to 1G, Cat6 and Cat6a which support up to 10G over a short distance, Cat7 a proprietary cable and connectors (not recommended) and Cat8 up to 10G for longer distances. For home use with VM, you do not need anything higher than Cat6 anything else is a waste of money.

        That’s a brief summary.