Forum Discussion

Trekker60's avatar
Trekker60
Tuning in
2 months ago
Solved

VM email different log-in page

Hi,

I've been a VM customer for years with the same VM email address. This evening (15/7/25) I tried to log on as normal, but when trying to access my Virgin emails, I was presented by a log on page I had not seen before. I was then asked to re enter my VM email address and password, then provide a back up email. An email was then sent to the back up email address for me to verify. Is this correct? I have not received any emails from Virgin to expect this process. 

Am I correct that this process was promoted by Virgin a number of years ago to prompt customers to use their VM address, so that it was seen as being active? I have always used my VM address, which has always been active,  so did not fall into this category. Does anyone know whether this is legitimate or a scam?

Also what if I did not have a back up email?

Many thanks for any response.

Sean

  • Graham_A's avatar
    Graham_A
    2 months ago

    On Monday of this week VM implemented a new combined sign in system for VM and O2 accounts.  Each VM email address now requires a VMO2ID as you have discovered.  If you didn't already have an alternative email address to USD as the backup address you would have to create one.

    PS. No advance notification was given of the change.

10 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 months ago

    On Monday of this week VM implemented a new combined sign in system for VM and O2 accounts.  Each VM email address now requires a VMO2ID as you have discovered.  If you didn't already have an alternative email address to USD as the backup address you would have to create one.

    PS. No advance notification was given of the change.

  • Lewlew's avatar
    Lewlew
    Superfast
    2 months ago

    I am furious that no notice was given about email login change.. I have three devices I  use with a blueyonder address. Never have I been not given notice of major changes. I am doubly angry as I now have AMD and my sight is tanking. Why do VM do this crap, especially to seniors? Driving is imposdible now and I order most everything online.  I pay £140+ a month now for tv, bb and a LL I wish I did not need but must have for our bldg has thick exterior walls and o2 is poor for using my mobile unless I go outside. But I stick with it I guess because it's the devil you know at 76 yrs old. I had been using computers since the early 80s and had a mobile phone in 1999. I am not stupid, just expect decent service for what I am paying.  VM needs to be more customer attuned no matter our age. 😞

     

  • Enduser's avatar
    Enduser
    Fibre optic
    2 months ago

    I also came across this new method of logging into 'My VM', and O2.

    I have tried several times over several days to crack this logging in method, which just goes on and on and round and round in circles, and although I have apparently linked my email account to O2 [for some unknown reason], received several emails asking me to verify that it was me, also received several sets 'account recovery' random words, entered my name, account number and area code, the system still won't let me log in as it doesn’t like my password !! although there is an option to create a new one !. I am not sure how I enter my fingerprint, when I am on my desktop machine.

    As I have said elsewhere on this forum I just want to occasionality log into my VM account, look at my webmail, and more rarely log into my O2 account. 

    How combining them makes them safer I don't know, as if anyone managed to crack the logging in method on one account I suppose that they would have access to both of them.

    I have stopped trying now as I don't want to make matters worse so please would one of the forum staff contact me to sort this out.

    I believe that at the end of the month VM are going to alter there side of  the log in process, or maybe now that this mess has been created they won't.

     

     

  • pinkywoo's avatar
    pinkywoo
    Up to speed
    2 months ago

    Thank you Graham A. This happened to me last night. At least that has put my mind at rest over the new log in. I was worried I'd given my details to a hacker. Another problem is that I can send emails from my Virgin email address but I'm not receiving any. I've tried sending from this account and from other email address. None arrive although other accounts do receive from my Virgin account.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 months ago

      Hi pinkywoo 

      Welcome back to the Community Forums. 

      Sorry to hear of your concerns with the new sign-in changes. Apologies for any confusion caused over the legitimacy of the change. 

      Are you using a mobile mail app when you're not receiving emails? If so, ensure that your password is re-entered into the device so that all security accesses have been granted, in case this change has affected this. 

      • pinkywoo's avatar
        pinkywoo
        Up to speed
        2 months ago

        I use a mobile phone, tablet and desk top. I have signed out and back in several times, although I still got the link your accounts page again and did that again, and the verify your account page again. When I click 'verify', it says I've been verified then the page disappears. All three don't receive emails but I can send them. I tried signing in to my O2 account but there is no mention of Virginmedia on there. I used to have Volt benefits, but it now says I'm not illegible as I need a Virginmedia account.

  • pinkywoo's avatar
    pinkywoo
    Up to speed
    2 months ago

    I have just received a second spam email in to  my spam mail box (the other one was received yesterday). Strange I get spam but not legitimate emails.

  • pinkywoo's avatar
    pinkywoo
    Up to speed
    2 months ago

    I've switched on forwarding to my gmail address. Sent an email from my ntlworld email address to the same address. This went to my gmail. Sent an email from gmail to ntlworld but nothing turned up at either address.