Forum Discussion

charscot's avatar
charscot
Dialled in
8 months ago

Log in to Sky Sports failing

Hi All

I am trying to access Sky Sports via Tv on the go by logging in on a browser (Chrome and Firefox).

Working fine yesterday but today I click log in and if lucky get the choose VM option and enter the e-mail and password and it then goes back to the main sky sports page and nothing is logged in. Most times it doesn't even go to the log in page but just goes back to the main sky sports page.

I have tried two different pcs, two different browsers (chrome and firefox) and have tried clearing the cache, cookies etc and made sure the browsers are fully up to date.

Any other suggestions I can try or is this another issue with Sky Sports (like the one a few days ago) that they will eventually fix.

Thanks

  • Dean_C's avatar
    Dean_C
    8 months ago

    Hi all,

    We've been advised by our support teams that the fault has now been fixed. 

    If anyone is still facing issues then please let us know. 

    Regards,

    Dean C
    Community Moderator 

  • richlust's avatar
    richlust
    Tuning in
    8 months ago

    Hi just tried using the windows app round my dad's. Will not login just keeps going round in circles and will only login via sky's choice. It's on a desktop tried uninstall, cookies etc but won't go pass that I have n9 idea even tried a new browser

    Please help

    Rich

  • gingerphil83's avatar
    gingerphil83
    Joining in
    8 months ago

    having the exact same problem, tried resetting password and clearning the cache, reboot machine and didn't work, hopefully somone from Skysport/VM can sort it...

    • JilM27's avatar
      JilM27
      Just joined
      8 months ago

      I'm having the same problem too - fine before today.  Let's hope they sort it quickly - v annoying

  • TimH2's avatar
    TimH2
    Joining in
    8 months ago

    Yep I'm having the same problem today on both my PC's (Windows 11). I can still watch Skysports on my TiVo box or via the Skysports app on my Android phone. Let's hope they sort it soon!

    • Rawsy's avatar
      Rawsy
      Joining in
      8 months ago

      I try and log in on sky sports page but the page never says “logged in”. Gone thru all the clearing cache etc but not working. Won’t let you log in. Needs sorting. 

  • milbers's avatar
    milbers
    On our wavelength
    8 months ago

    Strange one this. I am subscribed through Virgin for Sky Sport. Until today I had no problems logging in on my laptop. Today however, when I try it just loops back to the log in screen. The device is registered as is my mobile to watch Sky Sport. Curiously I can still log on on my mobile. There is nowhere on the Virgin site when I log into it to see what devices are registered on my package  to watch Sky Sport or make any changes  I spoke to an agent on the phone who was very pleasant but useless when it can to resolving the issue. Very frustrating. 

    Could any agent please pick this up asap in order the issue can be resolved. Thanks in anticipation

     

     

    • geedee's avatar
      geedee
      Joining in
      8 months ago

      Happening for me on Safari on a Mac. I found the sky devices by going to account settings, device management, which shows registered VM devices, press 'back' &  a menu appears with SKY Device Settings on it. Hope this helps

  • shrek288's avatar
    shrek288
    Joining in
    8 months ago

    hi trying to watch the big match but virgintvgo stuck in a sign in loop

  • RizZy's avatar
    RizZy
    Tuning in
    8 months ago

    Same thing seems to be happening for me too, tried both chrome & firefox, only thing that works at the mo is the sky sports app on my phone.

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      8 months ago

      This has been raised and we will continue to provide updates as we get them.
       

      • abuelbanat's avatar
        abuelbanat
        On our wavelength
        8 months ago

        when is this being resolved?? - entirely unacceptable yet again from VM

  • johnmodeller's avatar
    johnmodeller
    Joining in
    8 months ago

    Hi, yea having the same problem on PCs, ipad seems okay though. Tried clearing cache etc but the log in just goes back to the same page. Checking the devices in my account and even though the two PCs said they were registered they are not showing in the account

     

  • djr_uk's avatar
    djr_uk
    Up to speed
    8 months ago

    same issue here. tried MS Edge and chrome. i log in and nothing changes. no error message. just back to the home screen as if i havent bothered to log in. loop after loop still unable to play

    is fine on my iphone!

  • inSparks's avatar
    inSparks
    Joining in
    8 months ago

    Also happening to me.  I'm moving house at the moment so there's no internet there currently, so while I was over there getting the place ready I thought I'd take advantage of my unlimited mobile data and watch some sports on my laptop.  No bueno.  Like others said, the login takes you right back to the home page without actually logging you in.  Frustrated,  disappointed, and very angry.

  • c-note's avatar
    c-note
    On our wavelength
    8 months ago

    There is clearly an issue with the login process and its not a browser, cache etc. problem. Its now close to 24hrs that the login has not been working. Any update on a fix or acknowledgement that this is being looked at?