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ClaireRowland's avatar
ClaireRowland
Settling in
6 days ago

Default - from missing equipment

Morning all

A little help would be appreciated please. Until last year I was a VM customer, broadband only. I cancelled as the increase in prices were too much, and decided to take my business elsewhere as VM are terrible at looking after existing customers.

Payment history was exemplary, and apart from VM not wanting to retain an existing client, all was left reasonably well.

I received the letter informing me to return the modem, way after disconnection it has to be said, but promptly returned the product in the prepaid box.

I then started to receive letters and an outstanding bill for £65 stating unreturned items. I emailed, called twice and informed item had been returned. One agent promised to call back, that didn’t happen!! 

To my horror, I have recently discovered after a decline in credit, a default has been registered against my name by VM for this very £65. This is outrageous, and even after me chasing and informing of the product return, absolutely no notice that a default notice was about to be applied. 

Has anyone else experienced this and what is the best route to get this disastrous company to act quickly to remedy?

Your help is greatly appreciated.

Thank you 

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2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 days ago

    If you wait here a day or two a VM Mod should pick this up and discuss.

    However, quoting from a previous reply from several months ago as below;

    "We're very sorry to hear about the default on your credit report. As our Credit Amendments Team are a specialist department.

    You'd need to speak to them. You can pop them a letter or email with the following information:

    Name

    Account Holders Name

    Full Address where you had the services

    A photo or screenshot showing the Virgin error on your credit file

    Contact details for yourself

    They will investigate this and come back to you within 28 days.

    The contact options are:

    By post at: Consumer Underwriting, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, Birmingham, B26 3RZ

    Or via Email: creditfileamendments@virginmedia.co.uk

    "

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    6 days ago

    Hi ClaireRowland 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with the return of equipment and a mark on your credit file. So that we can look into this further we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina