Forum Discussion

KenMac781's avatar
KenMac781
Tuning in
4 months ago
Solved

Referrals missing x2 = £100

I have referred two friends months ago, no money paid into my account.

My friends used the codes I gave them after all they must of worked as there now virgin media customers.

Spoken to a virgin media advisor today couldn't here her for the background noise from other advisers, could also not understand what was being said as her English was not very good.

Aklamio ???? I have hold my breath what I think of the communications you have emailed me absolutely disgusting and terrible customer service.

I will never recommend another customer to virgin media as the referral system doesn't work and is totally disjointed.

Will be leaving at end of contract.

  • KenMac781's avatar
    KenMac781
    3 months ago

    Hi Lee, very happy with response, efforts and outcome.

    Regard's

    Ken

     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    4 months ago

    Hello KenMac78.

    Thanks for your first post and welcome to our community.
    Sorry to hear about the referrals not being received yet and the poor experience when calling to query these.

    All referrals are done by a 3rd party company called Aklamio.

    Once the 30 days have passed since your friend has had services then you should've received an email to claim the money.

    If the timeframe has elapsed, you will need to make contact with Aklamio directly by either calling 01576 820 030 or sending an email to virgin-media@aklamio.com

    Hope that helps.

    Gareth_L

  • Kat7306's avatar
    Kat7306
    Just joined
    4 months ago

    I'm having same issue, no referral cash rang them and was told it will be another 35 business days! Complete joke and on top of that my internet keeps dropping out and they have not turned up for 2 appointments! I am cancelling this week and they cannot charge me penalties due to them not fulfilling the contract. Will never have virgin again.

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      4 months ago

      Hi Kat7306,

      Thanks for posting and welcome to our community 😊

      We're sorry to hear you're waiting on a refer a friend credit, this isn't something we can deal with directly and you would need to contact Aklamio directly

      In regards to the service, we're sorry there's been some missed appointments, has this been rescheduled?

      Alex_Rm

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      3 months ago

      I am so sorry to hear that you have not yet had your referral KenMac781 we understand how frustrating this must be, but the team at Aklamio are the correct team to contact in regards to chasing the credit and we would recommend popping another email across to them. 

      • KenMac781's avatar
        KenMac781
        Tuning in
        3 months ago

        Hi, tried that number just cuts off for me, view the reviews and forums for virgin referrals there not good. Even spoke to the virgin team today they were very understanding and realise the problems Aklamio are causing.

    • Lee_R's avatar
      Lee_R
      Forum Team
      3 months ago

      Hi KenMac781, thanks for getting back to me privately.  
      This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
      Regards
      Lee_R

       

      • KenMac781's avatar
        KenMac781
        Tuning in
        3 months ago

        Hi Lee, very happy with response, efforts and outcome.

        Regard's

        Ken

         

  • HavencroftKev's avatar
    HavencroftKev
    Rising star
    3 months ago

    In my experience you have 2 hopes of getting the referral money promised, no hope and Bob Hope. Bob Hope is dead BTW.