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jazzyb881's avatar
jazzyb881
Tuning in
2 months ago
Solved

Missing 1x referral reward

Hi,

I have tried resolving this with Virgin's partner Aklamio but to no avail.

Aklamio have confirmed the reward for my friend but are saying I am ineligible because the reward went to a rewards account I deleted a while back.

They said because that account is deleted they can't do anything. Just seems to make no sense as I never received any email confirmation of the reward either.

Is there anything Virgin can do to help?

Thanks

  • Robert_P's avatar
    Robert_P
    2 months ago

    Hello jazzyb881,

    Sorry to hear of the sign-up benefits issue experienced, we understand the frustration and appreciate you taking the time to raise this via the forums.

    From what you have advised, Aklamio have said the reward is due from them which means there is nothing we can do to assist with this further via Virgin Media. We would recommend chasing this with Aklamio though given they have agreed they are responsible for issuing the reward/benefit and follow their complaints procedure.

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    What often happens is that VM and Aklamio will simply send you backwards and forwards, each saying it's the other's responsibility. They usually mention some technical issue that you were never aware of but say it disqualifies you. 

    But good luck anyway! 

    • jazzyb881's avatar
      jazzyb881
      Tuning in
      2 months ago

      Ha thanks for the help. Does seem odd how one party received it but the other did not, you'd have thought that was proof that it's all or nothing?

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        2 months ago

        Hello jazzyb881,

        Sorry to hear of the sign-up benefits issue experienced, we understand the frustration and appreciate you taking the time to raise this via the forums.

        From what you have advised, Aklamio have said the reward is due from them which means there is nothing we can do to assist with this further via Virgin Media. We would recommend chasing this with Aklamio though given they have agreed they are responsible for issuing the reward/benefit and follow their complaints procedure.