Forum Discussion

alantodd141's avatar
alantodd141
Tuning in
12 months ago
Solved

Missing £50 Referral Reward

I neither my referrer have not received our £50 referral rewards after 3 months of service.

Refer a friend is a Virgin scam.

I tried logging into Aklamio after being told to do so by a Vigin media call handle and there is no rewards for me or my referrer.

 

  • You're not the first to come here asking about this. 

    What happens is that Virginmedia and Aklamio will each keep sending you back to the other, in the hope that you will eventually give up and go away without the money.

    Just remember that your broadband contract is with Virginmedia, not Aklamio. The money will come from Virginmedia, if you can get it. 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)

    Hey alantodd141,

    Welcome to the Community Forums and thanks for the post.

    Sorry that you are having this issue with your referral rewards, with this can you confirm the person who referred you, did they register and speak to Aklamio at the point of their referral to make sure this was noted?

    Joe

    • alantodd141's avatar
      alantodd141
      Tuning in

      No we did not register with Aklamio.

      After I doing a Vitgin media internet price check when searching for my internet service, I was contacted by a VM sales assistant called Jill who set up my account over a phone call. I told her that my nephew had verbally referred me to VM and she said she would set up the rewards referral so that me and my nephew would receive £50 each. I have text messages proving she promised this. Jill told me we would both receive emails before 3 months of service instructing us how to claim our £50 rewards but this has not happened and I can find no rewards for us on Aklamio.

       

      • Vikki_M's avatar
        Vikki_M
        Forum Team

        HI alantodd141

        Thank you for expanding on this. 

        There is a process that needs to followed when referring someone. This is below. 

        First, you need to get your referral link and code.

        To do this:

        1. Visit the Refer a friend page
        2. Select Refer now
        3. Enter your email address and select Continue
        4. Receive your unique referral link and code
        5. When you get your referral link, simply share this with a friend or family member.

        Your friend can then use the link to purchase online or get an exclusive referral code that can be used over the phone (the referral code can’t be used online though). If they make a purchase using your link or code, you’ll both receive a cashback reward worth up to £50.

        • For Virgin Media referrals (broadband, TV, landline services) you'll get £50 cashback.

        You can see how much you’ve earnt by signing in to your referral account with Virgin Media’s referral partner, Aklamio.

        You’ll both receive your rewards 60 days after your friend’s installation date (if they purchased a service) or delivery date (if they bought a phone).

        I can see you mentioned our sales agent agreed this over text message. Could you please send us a picture of that conversation? Please ensure any personal details are not visible. 

        Please pop back to us when you can.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You're not the first to come here asking about this. 

    What happens is that Virginmedia and Aklamio will each keep sending you back to the other, in the hope that you will eventually give up and go away without the money.

    Just remember that your broadband contract is with Virginmedia, not Aklamio. The money will come from Virginmedia, if you can get it. 

  • Also ‘Jill’ (and that’s almost certainly not her name), lied to you, it got you signed up, she got her commission and moved on.