Forum Discussion

Lesleystrong70's avatar
Lesleystrong70
Just joined
11 days ago

Referral Fee

Hello 

I joined Virgin Media back in July. I was contacted by the sales team (Craig) who I confirmed with that my friend had referred me to VM. I joined VM and then referred my father to VM.

Neither myself nor my friend nor my father have received our referral fee. This is now nearly five months since referrals and is not acceptable. You advertise referral fee for you and a friend. I am owed £100 and my friend and father are owed £50 each. I spoke to customer services (which took me ages to get through) to then get told to contact Aklamio, which I tried and phone lines not working. 

I would appreciate someone contacting me urgently to get this resolved. 

Thank you

Lesley Strong

  • jpeg1's avatar
    jpeg1
    11 days ago

    Based on previous posts like this you may be told that the correct procedure for claiming the money hasn't been followed.

    Previous claimants have been sent back and forward between Aklamio and Virginmedia until they gave up. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    11 days ago

    Based on previous posts like this you may be told that the correct procedure for claiming the money hasn't been followed.

    Previous claimants have been sent back and forward between Aklamio and Virginmedia until they gave up. 

  • unisoft's avatar
    unisoft
    Knows their stuff
    11 days ago

    The people taking the services MUST have clicked through the link given by VM/Aklamio else it won't record taking the service(s). They cannot have just wandered to virgin media's web site and completed an order.

    If that was followed, then the money should show in the Aklamio web site when you login and you then opt to take the money.

    FAQ's and detail here:

    https://virginmedia.aklamio.com/