I upgraded to the 1GB internet and saw a £35 activation fee? I was told it’s free since I don’t require an engineer coming out. Why all these hidden charges I didn’t sign up for?
VM have two separate charges - installation fee and activation fee. They avoid making this clear at the start, but if they don't get you with one they will probably get you with the other.
VM have two separate charges - installation fee and activation fee. They avoid making this clear at the start, but if they don't get you with one they will probably get you with the other.
Do you already have a hub 4 or a hub 5?
Hi there Tsighe
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with your service and thank you so much to our community team for their response here.
Can I just confirm, are you receiving a new Hub as part of this upgrade?
