Forum Discussion

bryanryan's avatar
bryanryan
On our wavelength
11 months ago

Been charged activation fee?

Hi there, 

 

1Gbit customer here. Spoke with tech help as I was having issues with wifi speed and after many times chasing I was sent a hub 5 (something I was promised when I first signed up to Virgin media but that’s a whole different argument) 

I was never told about any fees and confirmed it would be sent for free as I should have had the hub to begin with. Looking at my bill I have a £35 activation charge which I was not expecting and would like to be refunded it. 

Many thanks

  • Ayisha_B's avatar
    Ayisha_B
    11 months ago

    Thanks for your time via PM bryanryan 

    Glad we could resolve things for you.

    Let me know if you need anything else. 

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    11 months ago

    Hi bryanryan 👋

    Welcome to our Community Forums and thanks for your post. 

    I'd like to take a closer look into this so will pop you a PM 📩 now to assist further. 

    Speak soon!

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    11 months ago

    Thanks for your time via PM bryanryan 

    Glad we could resolve things for you.

    Let me know if you need anything else.