Claim Transfer Fee
Hello,
I switched to Virgin in Novemeber and part of the Black Friday deal was that you could claim up to £200 for the transfer fee and it would be a Credit on the account rather than money back.
I had no instruction on how to do this but eventually got through to someone on the helpline and they said that I was indeed eligible to claim, as it was part of the deal, but I would get an email after the cooling off period.
She said she added our conversation onto my account to say I'd called about it.
It's now atleast a month past this and still no email. I can not get any help on the chat and can't remember what options I picked on the helpline to get through to a person as it seems impossible now.
How do I get this sorted?
Thanks!
Hi jmcewen
The Black Friday deal and bill credit is shown on the following page
https://www.virginmedia.com/the-edit/tech-and-connectivity/tips-for-black-friday-broadband-deals
Info below is from the above linked page
3 Months Free: New customers. Virgin Fibre areas. Subject to credit check. 24 month contract. Select packages. No setup fee, online only. Ends 10th Dec. Terms apply.
Up to £200 Switching Credit: Switching new customers only. Offer ends 10/12/25. Claim within 60 days of activating your service. Proof of final bill from previous provider required. Bill should not be older than 30 days from the date you ordered your new Virgin Media broadband service. Any early termination fees must have been paid in full. For a successful claim, you will receive account credit to the value of your early termination fees, up to £200 (whichever is lower). No cash alternative. Student broadband contracts, 30-day rolling contracts and Essential broadband customers are not eligible for this Offer. Offer will not apply in your first 14 days of service and will be invalidated if you cancel your Virgin Media service within 14 days of your service starting or before your credit is applied to your account.
Further terms apply, see
https://www.virginmedia.com/legal/contract-buy-out
Your data will be collected, stored and processed in accordance with our Privacy Policy. By contacting us via email, you acknowledge and agree to Virgin Media responding to you regarding the Offer using the contact details provided.
Please note point 7.
7. If you are eligible to redeem the Offer, you must send the following information via email to:
switching-team@virginmedia.co.uk
your full name and address;
your new Virgin Media account number and Area Reference Number; and
a copy of your final bill, equivalent confirmation letter or official email from your previous provider clearly showing the date of issue, your full name, address and the applicable early termination fees. The date of issue of your final bill should not be older than 30 days from the date you ordered your new Virgin Media broadband service.
The Offer can be redeemed within 60 days of activating your new Virgin Media broadband service. Virgin Media reserves the right to refuse claims submitted outside this period.
