Access via Virgin Media app/ website
I’m in an interesting situation. My wife has an android phone and can log in and use the VM app/ webpage. I have always been able to log in to the website account/ app/ virgin media go/ Virgin media control apps. I have also always been able to log into view Sky Sports via the VM log in. I can no longer do any of these things. We have the VM 2FA O2 log in set up. Every time I try to log in to VM (laptop/ iPhone) on app or webpage, I either get a server error (webpage) or get redirected back to the VM sign in page. On the webpage on iPhone, when I log in I am greeted with a blank screen and the normal menu (for when you have logged in) but if I click on anything it sends me back to the sign in page. Can anyone help fix this? Or at least explain what VM could do, if I was to call them. Thanks ChrisVirginGo Log in issue
I’m trying to access my virgin go app but the email address I used and is linked to the account I no longer have access to so cannot click the link to be able to log in why can’t it just have a user name and password why the stupid link to log in. Please help change my email on the account so I can log in!!!!Help - no internet despite payment
I have made a payment of 70 pounds and it has been almost 30 minutes yet my internet still is not restored. Interestingly when I check my account it says it is over 50 Pounds in credit yet my services were cut off..? This is so confusing… Can you please help me? [Mod - title edited for clarity]This Virgin Media email address isn’t valid
Hello, I am trying to regain access to my elderly fathers email account since he forgot the password a few months ago and it is now causing issues since most of our accounts are linked to that email when trying to log in using his email it tells me that his email address isn’t valid however when signing into myO2 it is able to text me telling me that my accounts email is that email
can't add 2nd passkey
I have trying for the past hour to add a 2nd passkey to my VM account, my 1st passkey is for my pc and i want to add a 2nd on my phone. In the VM app when i select "Add Passkey" on the manage passkeys screen, it gives the error "your passkey wasn't verified please try again or choose another way to sign in" so i select "sign in another way" it goes to the text code entry screen, i enter the code sent in the text message and select submit, it goes back to the manage passkeys screen with the message "You've cancelled adding a new passkey" and it ends up with me in a loop of select add passkey > submit text code > back to manage passkeys with the above message. am i missing something or is the app just borked?O2 Virgin Media Account is unverified
Hi there My login email address to get to my VM/O2 email account is stating that the account is unverified. There is no “send verification link” button and so I’m locked out the account. Can someone at VM/O2 start the process of allowing verification to be completed so I can get into my mail please? Many Thanks HiDefinitionContract renewal/loss of service complaint
I've been trying to lodge a complaint via the online web form but every time I submit it I get a complaint reference of '****' and it doesn't appear in the 'track complaint' tab under my account, leading me to believe that they're not being logged at all. I've called and gone through the online chat but both also seem like hopeless causes. Is there an email address to formally file a complaint with? I've had an absolute horrendous, nightmare experience dealing with Virgin Media CS on this contract renewal cycle and it's left me without any service at all. Ultimately, I just want to find out what is going on as I've been fed inconsistent information at every turn.