Oops something went wrong
So I’m hoping someone here can help me! When I log into MY VIRGIN MEDIA and go to my account settings and email settings I get this error! I have spoken to VM and that’s is like Groundhog Day! Additionally I can’t get access to my emails, get FORBIDDEN error, I’ve been told that the first error (oops) needs to be fixed first…. However 3 weeks later I still have the issue and no emails. Im really hoping someone can help! Thanks2 months later still can’t access online account!
Exactly what the title says. I still can’t access my “my vergin media app” despite bring reassured it’s a glitch and if I sign up with a new email it will do it. It hasn’t. It repeatedly says “we’ve found your account email, object object” and then goes off. I can’t access my bills or request an engineer as my broadband is waaayyy below what I’m paying for and keeps dropping out when I go into rooms where the router isn’t. Im at my Witts end with it & I’m thinking about cancelling if this isn’t sorted.Query Regarding Charge for Returned VM Kits
Hi VM, I returned the VM kits after leaving VM on 25 November 2025. I have YODEL receipts and tracking confirmation showing that the kits were successfully delivered back to VM on 30 November 2025. However, I have since received an email advising that a charge was applied to my account on 16 December 2025. Could you please look into this matter and advise why this charge has been raised, given that the equipment was returned and confirmed as received? I would appreciate your assistance in resolving this as soon as possible.Disconnected Despite Renewing
Long story short, i handed in my cancelation in line with the 30 days notice at the start of December 2025. My last day would be 11th January. I received an offer to renew through email on 22nd December of which i accepted. Nothing updated on my system. Over the next 2 weeks i rang Virgin 3 times and spoke to 3 different people who all reassured me my connection will not disconnect and the new contract will take over. Fast forward to today, 12th of January 2026 and my services are off. I have phoned virgin this morning asking what had happened. I told them i called 3 times over the last 2 weeks to make sure this does not happen as i work from home and so does my wife so the broadband is required! (I have full tv / broadband /phoneline etc). They managed to reactivate this however this can now take 24-48 hours for everything to be back up and running. We have been unable to work due to this. It will reactivate at our normal contract price. They have said once it is back up and running give it 24 hours and call us back and we can honour your renewal. Has anyone else had such an issue and how long was it till your services were restored and contract updated? Any help would he appreciated. I am stressed because if is not back on in time i wont be able to work tomorrow eitherNetlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? ThanksUse a device you've signed in on before
I am the Virgin Media account holder attempting to sign on to My Account and been met with "Use a device you've signed in on before". I have used this device before, I do not have a VPN and I am using the Virgin Media conection. I am not sure why you want to make it so difficult to access My Account to pay bills and view upgrades...