no welcome email, but need account number
Hi, I can't set up an account for the app without an area reference and my account number, but I didn't get a welcome email. My kit arrived today, it's all set up, my Wi-Fi is working, but I wanted to set up an account to keep tabs on my direct debit etc. Can someone help?Not honouring agreement and trying to leave
I signed a new contract in February renewing our deal with Virgin at a good price on the app, checked our next bill and it had doubled our price. Contacted Virgin to discuss this and they said the good price on the app was a glitch on their end and that they will no longer honour that contract. I am now trying to leave Virgin because the customer service has been awful to be kind about it. We have spent roughly about 10 hours on the phone trying to sort out the original deal and now leaving Virgin. We have had confirmation on the phone from two different people that there will not be a disconnection fee but this has still not been confirmed in writing and we left in limbo just trying to get out of a contract that Virgin will not honour. is there anyone out there who can help us leave without the promised disconnection fee? Has this happened to anyone else?I need my Netflix account disassociating from my virgin media account
I need my Netflix account disassociating from my virgin media account. I have changed my VM package to remove the TV, so my Netflix subscription has stopped. I can't reactivate it as it says to contact virgin to sort out billing details, can someone pls sort it so I can reactivate it without VM billing?I paid the minimum amount to restart services at 12am, yet I am still awaiting for my services to return.
I owed £97 and I paid the minimum amount of 48.50 to restart services but now it keeps asking me for £1 to restart services and I’ve done this now 3 times. Yet still says to pay £1 to restart services. I work from home and need the services back up before 7:30am.Trouble resetting password on old account
Hi, I originally had an account setup many years ago which was the secondary account of the main account holder. I have since been trying to reset the password on this. However, I am met with 'You can’t reset your password online right now, as you don’t have additional details set up on your account'. I really need access to the account. Please can anybody help? Thanks.No renewal contract but Netflix downgraded
I renewed my package as per my online account which stated ‘Choose this deal and keep your current Virgin Media plan without losing anything.’ I received conflicting information and prices from Customer Services, but in view of the above statement and that my pre contract documents stated ‘Netflix Standard’, I renewed. I have today received an email from Netflix confirming my plan is now with Ads. However, I have not even received my formal contract documents from Virgin and my account has not even been updated. Virgin have misrepresented the renewal of my contract. It stated in writing I would not lose anything and therefore my services should be exactly the same as what I was receiving prior to my renewal. Additionally, my online account stated one price 2 months before renewal, but increased the cost 20 days before it was due. Nowhere did it state that the price would increase the closer it got to renewal. I am now paying more for less!!! The service from Virgin is abysmal. I have been a customer from 20+ years. At least it seems that Sky are upfront about their services and charges. I expect to receive what I signed up to (the same as I had before) and I will take this matter further, but I am unsure what steps to take, as when you call Customer Services they are very unhelpful and previous experience with the Complaints Team is that they do not actually read your complaint. Any advice?Received email "We’ve identified you as being an additional My Virgin Media account user" but main accoun
I received an email today saying " We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online account on 06/12/2024" I am not an additional account user it came to my main account email address I don't have another email address on my Virgin account
