VM offered free Netflix, now asking for Payment Method
I recently renewed my Virgin Media bundle after receiving persistent calls from their team, urging me to renew—sometimes three to four times a day. Eventually, I agreed, as the package offered good value, which included a complimentary Netflix subscription with ads. However, I've encountered a problem: Netflix has suspended my account due to a lack of a payment method. I have already contacted Virgin customer service twice, and both times I was assured that the issue would be resolved within 24 to 48 hours, but unfortunately, nothing has changed. I would greatly appreciate any assistance in resolving this matter, as I am unable to access Netflix with ads. Thank you.Black Friday Deal?
Hi Yesterday I logged into the my virgin media app and went into the black Friday deal section, I choose the option to get 1gig for an extra 7 quid or so, I'm just wondering if its actually gone through and im going to get this or not? I received an email saying they received my order, but I've been here before a few years ago where I accepted a deal but it never went though Any help finding out would be appreciated.Installation date confusing.
My installation was originally scheduled for the 16th, but on Friday I received a text saying it could be moved to the 5th of December and to reply “YES” to confirm. I did that, and later that day I got a confirmation text. I booked the time off work assuming everything was sorted — but apparently not. When I checked the app, it still showed my installation date as the 16th. Has anyone else had this issue? The VM helpline insists it was never booked for the 5th. It was a nightmare trying to get time off on such short notice, and I don’t want to take a day off unnecessarily… but knowing my luck, if I go into the office, that’s exactly when they’ll turn up.Installing VM Fibre to Block of Flats
We have a block of 24 flats in West Sussex. The flats are situated in a street where Virgin media fibre has been installed to every property in the street apart from the block of flats. In fact there's literally a Virgin media telegraph pole next flat grounds entrance. There are some Virgin fibre cables connected to this telegraph pole which passes the block of flats to the two neighbouring buildings down the street. The previous estate Director said the Virgin Media fibre network was installed in the street a few years ago there was a plan to connect the flats to the network but due to the pandemic it was paused then never restarted. I've only recently taken over as Director and wasn't part of previous discussions so that's about as much as I know and unfortunately the other Directors aren't sure about the previous plan. As mentioned, there are 24 flats in the block and we a fibre connection, therefore, presumably this may be an attractive opportunity for VM. Additionally, the other Directors and myself are happy to explore and sign up to wayleave if required. I did previously speak with someone over the phone on customer service who stated they would look into this and get back to me, but I haven't heard anything for over a month. Just wondering if this is something that can be explored as we're really keen to get fibre installed and given there is a relatively new VM fibre network in the street with a connection point very close, I'm guessing this wouldn't be too onerous to have installed?Can't sign in to my VM account
Hi all for some reason I cannot sign into my VM account or the connect app . I input my email and verified password but it's saying no, I have had the password verified months ago but now it will not accept it . It gives me an option to verify another way so I tap on it and receive a link in my email saying tap verify . I do that and it takes me to a page that's counting down and tells me to return to the previous screen but that's still asking for email and password I can get into my 02 account because I use a 4 digit code not the password. Help ?Still no Netflix!
Hello, I signed up for a new contract in October. Highest speed internet plus Netflix but no activation email has ever been sent and the banner has never been available on the website. I've been on the phone and the web chat numerous times, promised emails and support and compensation but got nothing at this time. I put in a complaint but all I got was an AI summing up everything I was complaining about! I just want the Netflix I was promised! Can anyone help me, please?
