£50 voucher???
I signed up using your student deal and supposed to receive a £50 just eat voucher?? Services have been active since the start of October and i haven’t received anything??? My partner was previously a virgin customer, we left and used another provider for a few years and i have signed up again and im disappointed in not receiving it :(New contract not set up
My new contract hasn't been set up. I accepted it on 21 November and have the confirmation email, but I received my bill yesterday and to my surprise it was still based on my now expired old contract, so it's over £150, when it should be less than half this. I've been into my account and there's no sign of the new contract, it just says I'm out of contract and offers me a much more expensive option to renew (over £100). I've read some other posts on here and can see the admins have often said you're supposed to verify back in your account to finish the contract setup, but there's no mention of this in the email I received (exact wording copied below for reference) and I haven't received any subsequent emails from VM. Would really appreciate some help from VM on here rather than having to jump through the horrendous hoops of chat/phone customer service. Email received 21 November: We're nearly there! Attached are your Contract Information & Contract Summary documents. Please make sure that you are happy with the agreement you are entering into. Your documents also contain some key terms & conditions and information regarding your cooling off period. Please keep these documents for your future reference. Kind regards, The Virgin Media teamSpam calls claiming to be virgin media.
I’m being spammed multiple times today from a number 0800 052 8675 claiming to be virgin media. They call me by name and I keep telling them that I’m happy with what I have and I’m not interested in hearing about any upgrades because I’m happy with what I have. they then get very pushy and annoyed that I say this and I repeat myself multiple times and then hang up. Just today I have been called 7+ times. is it really virgin media, and if it is, how can I stop the spam? My account is already set up to not receive calls about promotions etc.Waiting on a cheque for nearly 3 months
Where do I start I signed up to virgin in April this year and it took 5 months to get connected late Aug virgin kept in contact to the day i got sorted the person on the phone told me I was getting compensation and I could ask for a cheque to send to my back I said yes. I was told it would take 14 days waited nothing turned up rang up they told nothing was coming so the re sent again 2 weeks later nothing so rang again they told me it was conflicting with pay monthly paymeant so they took a future 2 months paymeant out and said they they would send another cheque 2 weeks later nothing. So I ring again this time we can sent it straight your bank no need for a cheque it will take 1 to 3 days still nothing. Last Friday I asked for a manager they were meant to ring me with 24 hours got nothing. On Monday a rude manager rang me was not listening to me at all in anything i was saying and said a cheque will be on its way with 14 days. The way this company with dealing with me is an utter disgrace from day one getting connected to get this cheque ringing over the phone is a mess you have to tell them your leaving to get threw to someone. Am getting no emails no updates nothing I have to ring up every 14 days to a different person going threw the same thing over and over again and it’s really started to get to me now am just tired trying to deal with this simple thing. I just need help or advice on how to get this money or cheque in to my account. Am hoping an admin or anyone from the virgin team can help me.Virgin media account - changing contact number
Hi, I signed up for virgin broadband last week. Installation is due to take place on 18 December. I've set up my virgin media online account but am unable to edit my phone contact number. When I signed up I added my old landline number but, since I'm only getting broadband, I need to change my contact number to my mobile number. I was able to change the number in my online account but for some reason it won't save the change. Can you help me sort this out? ThanksCredit on account but direct debit taken anyway
Hi, I had £35 credit added to my account last week due to a loss of service and I called Virgin media up because they still hadn't added this to my account, the guy said it had now been done and that the credit would be used for my next 2 bills. This has not happened, they have charged me this morning and now I'm in a panic because it has left me way short for other bills. I've just checked my account and the credit is there but it clearly shows they have taken the DD instead. I'm really struggling money wise and need that payment back and for the credit to be used instead! Has anyone else experienced this and how did you get the money back? Do I wait it out and hope they refund me or do I have to chase them? Thanks
No service for nearly a month
On the 10th of November, there was some work on the pavement outside my house, and unfortunately the contractors which were doing the work (City Fibre) cut the virgin cable link to my house. Instead of leaving the damage open allowing someone from virgin to come and try to fix the issue, they decided to try to patch the cable themselves and then fill the hole with tarmac in order to complete their job! Since then i have no television services and a very low and intermittent internet that according to 1 of the virgin engineer who came to my house i was lucky to get due to the very low signal going through the cables. The first engineer came on the 13th and obviously was unable to fix the problem informing that they needed to dig outside and replace the cable. He apparently book a team to come and do that, team which was suppose to come on the 17th. I then received a message a day before telling me that this appointment was cancelled and it was book for the 1st of December. No one came on the 1st of December. I contacted virgin on the evening of the 1st, and then they apparently book an engineer to come which was today. The engineer came to apparently install my tv box !!! I am now completely fed up and have had no communications from people at virgin to let me know what is happening and why they are not sending a team to deal with the problem. Any help on this would be appreciated. Many thanksBlack Friday Deal?
Hi Yesterday I logged into the my virgin media app and went into the black Friday deal section, I choose the option to get 1gig for an extra 7 quid or so, I'm just wondering if its actually gone through and im going to get this or not? I received an email saying they received my order, but I've been here before a few years ago where I accepted a deal but it never went though Any help finding out would be appreciated.