2 months later still can’t access online account!

I’ve discussed this issue before but it remains unresolved. My broadband order isn’t linking to my Virgin Media account so I can’t track my parcel, view contracts or access billing. Every time I try to click on tracking or anything in the My Virgin Media app it simply says “oops, it’s not you it’s us.” 

Can this be resolved please ASAP as this issue was raised 2 weeks ago. 

Hello ElishaB1

We're sorry to hear you're still having issues accessing your online account, we understand the frustration this is causing.

We can see we have advised previously we aren't able to make the necessary changes via this platform and we asked you to contact the team.

Were you able to do this? If so, what did they advise during the call?

Yes they stated they’ve raised a ticket (weeks ago) but there’s nothing more they can do. Everytime I try and sign up with my email or a new email it says “we’ve found your account, your email is object object.” That’s word for word what it says. 

All it needs is my account linked to my email which an advisor stated via here this could be done but now it can’t? I’m at my whitts end with it. 

After speaking with customer service again last night (on the phone for 45 minutes) they stated because I’m having an engineer out today to speak with them as they’ll be able to resolve it. I’ve just spoken with the engineer and he stated they don’t deal with online accounts and I’d have to speak to customer services. I keep getting past from pillar to post without any resolution!

I have already phoned them (see above what they stated) and I’m still not getting anywhere. This is the error I’m receiving (see attached image). The resolution of using the “bing” app does not work. They do not have a clue when I call through.