Forum Discussion

Colinntl's avatar
Colinntl
On our wavelength
10 days ago

Forbidden access to primary account mail.virginmedia.com

There seems to be many threads for this, however I find myself going round in circles 

Since the security change, non VM email address required to access VNM account (which I have carried out). I can no longer access my primary e-mail account via webmail. I can however access all my secondary accounts via webmail. Tried most things mentioned in other threads, no luck.

My accounts are ntl accounts which VM tend to forget about.

Any help much appreciated.

  • Colinntl's avatar
    Colinntl
    3 hours ago

    Thanks yes I was. I have just got it working after changing password several times. All for security, but this is just a way to stop us using VM e-mail they want us all to stop using. I must admit if it was straight forward I would stop using my ntl email which has been a nightmare since VM took over.

    Anyway thank you for your assistance

  • Carley_S's avatar
    Carley_S
    Forum Team
    9 days ago

    Hi Colinntl 

    Welcome back to the Community Forums. 

    Sorry to hear of your access concerns with your primary email. 

    Do you still have access to this email through client mail like gmail or outlook? 

    What error do you see when trying to access through webmail please?

    • Colinntl's avatar
      Colinntl
      On our wavelength
      9 days ago

      Hi Carley

      Yes I still have access via Outlook. The message I get is Forbidden Forbidden. I get his message when trying to access via my Virgin Account or directly via the web address 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        8 days ago

        Hi Colinntl, thank you for your response.

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel

  • Colinntl's avatar
    Colinntl
    On our wavelength
    3 hours ago

    All seemed to be resolved, however although I can access my e-mail via signing onto my virgin account. I cannot access via webmail - does not recognise password

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      3 hours ago

      Colinntl Are you definitely using the correct username/password combination for webmail?  You need the third party email username and VM account password.

      • Colinntl's avatar
        Colinntl
        On our wavelength
        3 hours ago

        Thanks yes I was. I have just got it working after changing password several times. All for security, but this is just a way to stop us using VM e-mail they want us all to stop using. I must admit if it was straight forward I would stop using my ntl email which has been a nightmare since VM took over.

        Anyway thank you for your assistance