Forum Discussion

Colinntl's avatar
Colinntl
On our wavelength
28 days ago
Solved

Forbidden access to primary account mail.virginmedia.com

There seems to be many threads for this, however I find myself going round in circles  Since the security change, non VM email address required to access VNM account (which I have carried out). I ca...
  • Colinntl's avatar
    Colinntl
    18 days ago

    Thanks yes I was. I have just got it working after changing password several times. All for security, but this is just a way to stop us using VM e-mail they want us all to stop using. I must admit if it was straight forward I would stop using my ntl email which has been a nightmare since VM took over.

    Anyway thank you for your assistance

Carley_S's avatar
Carley_S
Forum Team
27 days ago

Hi Colinntl 

Welcome back to the Community Forums. 

Sorry to hear of your access concerns with your primary email. 

Do you still have access to this email through client mail like gmail or outlook? 

What error do you see when trying to access through webmail please?

Colinntl's avatar
Colinntl
On our wavelength
27 days ago

Hi Carley

Yes I still have access via Outlook. The message I get is Forbidden Forbidden. I get his message when trying to access via my Virgin Account or directly via the web address 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    26 days ago

    Hi Colinntl, thank you for your response.

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    21 days ago

    Hi Colinntl, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel