I am struggling to understand why changing the password on my primary email account is so complicated with VM.Having read numerous posts on the community, clicked on links, followed instructions etc. etc. after 2 hours of trying I still haven’t managed it.so frustrating because every other Mail account I have says change password you enter the new password and away to go.What on earth am I doing wrong or missing….

I used the second link and it worked just fine thanks for the tip.

Change Primary Email Password | Virgin Media Community

coenoby
Very Insightful Person
7 months ago
Stanl wrote:
What on earth am I doing wrong or missing….
Sadly, without knowing exactly what you have done so far and what problems you have come up against it's impossible to know what you are doing wrong
However, the first step to resetting your VM password is to change your VM username (the email address you use to sign into your VM account) to a non VM email address. Have you tried doing that?
This link may help if you have not done that already https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address The section headed "Help if we’ve asked you to change your email address" gives the background to why VM now insist on that.
Coenoby
- Stanl
  Dialled in
  7 months ago
  I used the second link and it worked just fine thanks for the tip.
Ayisha_B
Forum Team
7 months ago
Hi Stanl 👋

Welcome back to our Community Forums and thanks for your post.

Sorry you are having issues your email password.

I see Coenoby has offered some help so please do try what has been suggested and if you still requre further support, let us know.
Stanl
Dialled in
7 months ago
Yes I got the link and have sorted it.
travelling at the moment so will post later.