Forum Discussion

Colinntl's avatar
Colinntl
On our wavelength
28 days ago
Solved

Forbidden access to primary account mail.virginmedia.com

There seems to be many threads for this, however I find myself going round in circles  Since the security change, non VM email address required to access VNM account (which I have carried out). I ca...
  • Colinntl's avatar
    Colinntl
    18 days ago

    Thanks yes I was. I have just got it working after changing password several times. All for security, but this is just a way to stop us using VM e-mail they want us all to stop using. I must admit if it was straight forward I would stop using my ntl email which has been a nightmare since VM took over.

    Anyway thank you for your assistance

Colinntl's avatar
Colinntl
On our wavelength
18 days ago

All seemed to be resolved, however although I can access my e-mail via signing onto my virgin account. I cannot access via webmail - does not recognise password

Graham_A's avatar
Graham_A
Very Insightful Person
18 days ago

Colinntl Are you definitely using the correct username/password combination for webmail?  You need the third party email username and VM account password.

  • Colinntl's avatar
    Colinntl
    On our wavelength
    18 days ago

    Thanks yes I was. I have just got it working after changing password several times. All for security, but this is just a way to stop us using VM e-mail they want us all to stop using. I must admit if it was straight forward I would stop using my ntl email which has been a nightmare since VM took over.

    Anyway thank you for your assistance

    • Akua_A's avatar
      Akua_A
      Forum Team
      17 days ago

      Hi Colinntl 

      We are glad to see this way resolved and you were able to get access to your primary account again. You can find all the relevant information about the security change here Please do not hesitate to contact us if you need any further help.

      Thanks,