Netlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? ThanksAklamio referral
I referred my dad to virgin media in June last year. His services were set up, all working since June. We were both supposed to receive our £50 each referral reward within 13 weeks but despite contacting both VM and aklamio, the rewards are still pending some 7 months on. All I keep getting as a response from aklamio is that it is down to vm to authorise the payment and they can’t help to speed it up and all I get from virgin media is to refer me to contact aklamio, which I have done multiple times. I’m sick of chasing, being passed from one to the other and getting nowhere! My aklamio referral portal is activated, as is my dads, the payments are pending but nothing more happens. This issue needs solving or I am going to have to refer it to the ombudsman.Use a device you've signed in on before
I am the Virgin Media account holder attempting to sign on to My Account and been met with "Use a device you've signed in on before". I have used this device before, I do not have a VPN and I am using the Virgin Media conection. I am not sure why you want to make it so difficult to access My Account to pay bills and view upgrades...Disconnected Despite Renewing
Long story short, i handed in my cancelation in line with the 30 days notice at the start of December 2025. My last day would be 11th January. I received an offer to renew through email on 22nd December of which i accepted. Nothing updated on my system. Over the next 2 weeks i rang Virgin 3 times and spoke to 3 different people who all reassured me my connection will not disconnect and the new contract will take over. Fast forward to today, 12th of January 2026 and my services are off. I have phoned virgin this morning asking what had happened. I told them i called 3 times over the last 2 weeks to make sure this does not happen as i work from home and so does my wife so the broadband is required! (I have full tv / broadband /phoneline etc). They managed to reactivate this however this can now take 24-48 hours for everything to be back up and running. We have been unable to work due to this. It will reactivate at our normal contract price. They have said once it is back up and running give it 24 hours and call us back and we can honour your renewal. Has anyone else had such an issue and how long was it till your services were restored and contract updated? Any help would he appreciated. I am stressed because if is not back on in time i wont be able to work tomorrow eitherCan't log into My VM - "Oops, looks like something's gone wrong on our side. Please try again"
It's been three months since my broadband was set up but I still can't log into my virgin media account, no matter what computer, browser or mobile I use I get the error message "Oops, looks like something's gone wrong on our side. Please try again" I have called up virgin media support team about 10 times with three different support tickets raised and each time they said they would call me back, which they have failed to do every single time. Does anyone have a solution to this problem?
Contract renewal link faulty
I'm trying to renew my contract via a link texted to me today, but get the 'oops' error message that the page doesn't exist. It seems to be a common issue on this forum. I have no intention of renewing at full price - who am I best to contact to arrange the discount offered?
