Netlfix and account settings

Hi 

I signed up in November and package to include Netflix.

I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone.

And secondly my account settings have never worked, reported and still unresolved.

Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved.

Any advise on contacts? Thanks